This is an opening for a LAN/WAN Support Junior Network Engineer to support a Department of State (DoS) Bureau of the Information Resource Management (IRM) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. IRM provides enterprise architecture design, engineering, operations and maintenance support services for desktops, servers, networks, firewalls, and enterprise applications across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network perimeter, anti-virus engineering, public key infrastructure (PKI)/biometrics/encryption, monitoring tools, telephony, mobile computing platform, virtual environment, and enclave design/security engineering. Position Description: This is a mid-level position within the Vanguard 2.2.1 Program’s Service Management Office (SMO), acting as an LAN/WAN Support Specialist. This position is for day shift on the LAN/WAN Operations team supporting the Domestic Technical Services (DTS) branch of DoS. The position directly supports DoS on-site to monitor the LAN/WAN network and assist in troubleshooting and resolution.
Description of Duties:
- Provides technical guidance for directing and monitoring information systems operations.
- Implements and maintains network systems Monitors network infrastructures and performs troubleshooting as issues arise. Provide Encryption Device support for customers supporting DoS networks. Monitors and responds to complex technical control facility hardware and software problems. Escalates issues as required to Tier III staff, and monitors issues through the trouble life cycle. Assists with updating standard operating procedures, network topology documentation, and other documentation. Documents activities in Remedy helpdesk and incident management system, as part of day-to-day operations and to support SLAs, reporting metrics, and key performance indicators. Performs IOS and software upgrades on network infrastructures to include Encryption devices. Ensures SLAs are met and identifies trouble areas that could negatively impact the ability to maintain SLAs. Performs rack-mounting and de-installing communications equipment and associated cabling.
Qualifications:
- Bachelor's degree or equivalent training, and 4 years’ experience with voice, data and LAN/WAN communications systems. Will accept years of experience in lieu of degree.
- Operator/maintenance training or experience on various crypto equipment such as KG-175 series and other associated encryption devices.
- Experience in the tech control environment
- Basic electronics or computer repair skills
- Technical writing skills
- Ability to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks
Desired Education/Experience/Skills/Certifications:
- Defense Red Switch Network (DRSN) experience
- Experience with Remedy ticketing system
- Technical training in computer science or related field
- Encryption Devices (KG-175A, KG-175D, KG-250, KG-250X, KG-250XS, RASKL Key Loader
- CCNA certification
- Network+ or comparable certification
- Experience repairing and terminating fiber optic cables
- AutoCAD or Visio experience
- Radio/satellite background
- ITIL ® Foundation certification
- Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred
Required Clearance:
Top Secret/SCI Eligible
Qualifications:
- Bachelor's degree or equivalent training, and 4 years’ experience with voice, data and LAN/WAN communications systems. Will accept years of experience in lieu of degree.
- Operator/maintenance training or experience on various crypto equipment such as KG-175 series and other associated encryption devices.
- Experience in the tech control environment
- Basic electronics or computer repair skills
- Technical writing skills
- Ability to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks