Contingent job opportunity for a Remote Program Manager to support a Federal Enterprise Operation Center program. The program must sustain the productivity of agency personnel by providing accurate, courteous, timely and effective customer service desk, remote server management and network support services on a 24x7x365 basis.

The Program Manager responsibilities include:

• Successful delivery of 24x7x365 Service Desk operation. Provide management, control, planning, and scheduling for projects and services for the operation of the Service Desk,
• Primary customer interface for all program matters, information and insight sharing, and problem resolution. Provide agency management with strategic guidance and insights necessary for directing the program.
• Possesses leadership and management skills and provides strategic guidance to team. Manage risk, customer relationships, and program staffing. Provides input on compensation-related actions, and staffing and hiring recommendations. Assists in screening and interviewing potential hires.
• Manages program staff that includes subcontractors or suppliers and task or project leads.
• Manage and integrate activities in accordance with contract requirements and ensure technical, schedule, cost, and financial performance. Provides key input and direction in planning, developing and implementing the program.
• Ensure compliance with quality standards.
• Maintain a flexible, responsive and supportive work environment.
• Support business development and program staff management. Contributes to a strategic BD plan to protect current program and expand account offerings.

This position is contingent upon contract award.

Qualifications Required:

• Bachelors degree from an accredited institution and fifteen years or more of related experience.
• Prior experience managing Systems Management Services to maintain operational efficiencies, respond to and manage and monitor incidents and outages, and test and implement changes to support system infrastructure and facilities for CONUS/OCONUS locations supporting 50,000 users or more.
• Experience meeting and/or exceeding established Service Level Agreements (SLAs) in a Tiered Service Desk operation.
• Must possess a current Top Secret clearance and be eligible for Sensitive Compartmented Information (SCI)
• Able to travel up to 25% of the time