Provides on-site technical support to our customers. Works at the direction of a Field Supervisor to help other technicians as needed.
• Provide on-site technical support for all certified products. • Call all customers prior to going on-site. • Thoroughly and accurately complete all required paperwork. • Maintain accurate field parts inventory. • Work with Field Technicians to improve their technical performance at the direction of the Field Supervisor. • Must be punctual every assigned work day. • Have a thorough understanding of Metro Sales, Inc. service policies and procedures. • Job rotation and perform other responsibilities and duties as assigned by Supervisor or Manager.