Job Description

ROLE OVERVIEW  

The CONTENT ANALYST Intern will report to the Senior Manager of Content.  He/she will be a member of the Accolade Content team where they will gain real world experience documenting knowledge management processes and procedures.  This position will responsible for sourcing, analyzing, and updating Accolade tools and curating content for customer partner programs that enable Health Assistants to support members with Medical, BH, Rx, Dental and Vision benefit claims and eligibility questions. Additionally, you will be responsible for participating in cross-functional projects and initiatives to provide content expertise across the business. 

A DAY IN THE LIFE… 

• Create standards for knowledge management initiatives 
• Optimize implementation processes and procedures 
• Apply lessons learned and customer feedback for continuous improvement 
• Build, maintain, and renew internal and customer/client-facing content for new customer implementations; source content, identify and resolve content gaps, design content structure, and ensure content is consistent with Accolade tools and style guides

Qualifications

WHAT WE ARE LOOKING FOR…  

• Currently pursuing a BA / BS degree in Business, Organizational Leadership, Healthcare or a similar field 
• Strong technical aptitude; proficient with Microsoft Office (Excel, Word, Sharepoint, Powerpoint) 
• Strong written and verbal communication skills with proven ability to communicate with individuals at various levels within and outside the organization 
• Detail oriented, inquisitive and comfortable speaking up in a group setting 
• Strong problem solving skills 
• Ability to build relationships to influence desired project outcomes 
• Leadership, communication & presentation skills 
• Quick starter with ability to “roll up your sleeves” and make a contribution quickly 
• A team player capable of working effectively with individuals throughout the organization

Additional Information

WHAT IS IMPORTANT TO US

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

WE FIND JOY AND PURPOSE IN SERVING OTHERS Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons. WE ROLL UP OUR SLEEVES AND GET STUFF DONE Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there. WE ARE STRONG INDIVIDUALLY AND TOGETHER, WE’RE POWERFUL Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way. WE’RE BOLDLY AND RELENTLESSLY REINVENTING HEALTHCARE We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.