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Intern, Content Analyst (Service Operations)

Accolade, Inc.

Intern, Content Analyst (Service Operations)

Plymouth Meeting, PA
Internship
Paid
  • Responsibilities

    Job Description

    Company Description ACCOLADE AT A GLANCE… Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. Using a blend of cloud-based technologies, specialized support from Accolade Health Assistants® and Clinicians, and integrated data and programs across mobile, online and phone, Accolade navigates people through the healthcare system with trust, empathy and ease. Employers of all sizes offer Accolade to employees and their families as the single place to turn for all health, healthcare, and benefits questions or concerns, increasing their engagement in benefits and connecting them to the highest quality providers and care. By empowering people to make better decisions about their health, Accolade lowers the cost and complexity of healthcare, and achieves consumer satisfaction ratings over 90% and an NPS of 60. The company has been recognized multiple times as a Fastest Growing Business, Top Workplace and Company to Watch. For more information, visit Accolade on Twitter, Facebook, LinkedIn and at www.accolade.com.

    Job Description ROLE OVERVIEW

    The CONTENT ANALYST Intern will report to the Senior Manager of Content. He/she will be a member of the Accolade Content team where they will gain real world experience documenting knowledge management processes and procedures. This position will responsible for sourcing, analyzing, and updating Accolade tools and curating content for customer partner programs that enable Health Assistants to support members with Medical, BH, Rx, Dental and Vision benefit claims and eligibility questions. Additionally, you will be responsible for participating in cross-functional projects and initiatives to provide content expertise across the business.

    A DAY IN THE LIFE…

    • Create standards for knowledge management initiatives
    • Optimize implementation processes and procedures
    • Apply lessons learned and customer feedback for continuous improvement
    • Build, maintain, and renew internal and customer/client-facing content for new customer implementations; source content, identify and resolve content gaps, design content structure, and ensure content is consistent with Accolade tools and style guides

    Qualifications WHAT WE ARE LOOKING FOR…

    • Currently pursuing a BA / BS degree in Business, Organizational Leadership, Healthcare or a similar field
    • Strong technical aptitude; proficient with Microsoft Office (Excel, Word, Sharepoint, Powerpoint)
    • Strong written and verbal communication skills with proven ability to communicate with individuals at various levels within and outside the organization
    • Detail oriented, inquisitive and comfortable speaking up in a group setting
    • Strong problem solving skills
    • Ability to build relationships to influence desired project outcomes
    • Leadership, communication & presentation skills
    • Quick starter with ability to “roll up your sleeves” and make a contribution quickly
    • A team player capable of working effectively with individuals throughout the organization

    Additional Information WHAT IS IMPORTANT TO US

    Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

    WE FIND JOY AND PURPOSE IN SERVING OTHERS Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons. WE ROLL UP OUR SLEEVES AND GET STUFF DONE Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there. WE ARE STRONG INDIVIDUALLY AND TOGETHER, WE’RE POWERFUL Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way. WE’RE BOLDLY AND RELENTLESSLY REINVENTING HEALTHCARE We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

    All your information will be kept confidential according to EEO guidelines.