Job Description

ROLE OVERVIEW... 

THE TECHNOLOGY SERVICES INTERN, reporting to Sr Manager, Technology Services, is responsible for … 

• Analysis and resolution of escalated support requests 
• Automation and delivery of software installs and group policy settings 
• Configuration and delivery of new computers to end users 
• Assist in the delivery of small and mid-size IT projects

The Technology Services team workload is varied and fast-paced. Interns will be faced with individual issues that need a quick solution.  They will also encounter problems that affect larger sections of the environment and that require action that is more deliberate.  Planned changes require development, testing, communication, and follow-up to be successful. Interns will be exposed to Windows (Workstation and Server), MacOS, and Linux running in both physical, and virtual environments (on premises and cloud).  They will become familiar with operation and automation tools for these platforms, as well as change control processes used to manage them. Interns will be exposed to all areas of Accolade’s business and to users with all levels of technical skill.  They will learn to tailor their approach to each individual user based on their skill, urgency, level, location, and many other factors. 

Accolade’s users rely on technology for all aspects of the business – from the developers who create sophisticated systems to the Health Assistants that deliver detailed, immediate, and personal service to our customers, to the sales and marketing team that turns our excellent service results into future business opportunities. The Technology Services team resolves complex issues which helps keep end users productive in their roles.  We work with users based in Accolade offices and remote locations (i.e. Work from home).  We support Windows, Mac, and Linux devices, as well as virtual and cloud based technologies. 

We assess new technologies and configurations that will enhance the end user experience. These include small but impactful settings, new versions of major tools, and design and implementation of systems to manage our hardware and software environment. 

Our products enable the business.  We strive to provide a service that users know is a scalable, reliable platform for their tasks.  

A DAY IN THE LIFE... 

• Support Windows client, Windows server, MacOS, and Linux operating systems 
• Automate and/or enhance various systems administration tasks 
• Support basic networking tasks, including protocol, addressing, and connection troubleshooting  
• Provide basic project management to support delivery of small and mid-range projects 
• Work independently, deliver quality results and communicate effectively to both technical and non-technical staff 
• Work directly with internal employees to facilitate delivery of technical solutions 
• Document new and existing technical processes in support of team cross-training efforts

Key Projects, Deliverables & Primary Responsibilities:  

The Technology Services intern will augment existing Technology Services Engineering staff in their daily tasks and on larger projects. This will increase our ability to respond to support requests and to deliver updates to the environment. Additionally, the Technology Services team will be working to streamline the account creation process for large training classes, which will require a variety of regression testing tasks. The intern will spend a significant amount of time on these efforts. 

Qualifications

WHAT WE ARE LOOKING FOR… 

• Familiarity with Windows, Windows Server, MacOS, and Linux operating systems  
• Currently pursuing BA / BS in related field.
• Exposure to cloud infrastructure environments (preferably AWS) 
• Scripting and/or systems administration background 
• Familiarity with basic networking concepts  Basic project management/time management skills 
• Self-starter, ability to work with little oversight and with independence 
• Experience working directly with customers 
• Ability to lift and carry equipment that weighs 20 pounds or more 
• MUST BE WILLING TO COME INTO THE OFFICE SOME OF THE TIME

Additional Information

WHAT IS IMPORTANT TO US... 

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

WE FIND JOY AND PURPOSE IN SERVING OTHERS Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

WE ROLL UP OUR SLEEVES AND GET STUFF DONE Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

WE ARE STRONG INDIVIDUALLY AND TOGETHER, WE’RE POWERFUL Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

WE’RE BOLDLY AND RELENTLESSLY REINVENTING HEALTHCARE We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.