Job Description

Company Description ACCOLADE AT A GLANCE…Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. Using a blend of cloud-based technologies, specialized support from Accolade Health Assistants® and Clinicians, and integrated data and programs across mobile, online and phone, Accolade navigates people through the healthcare system with trust, empathy and ease. Employers of all sizes offer Accolade to employees and their families as the single place to turn for all health, healthcare, and benefits questions or concerns, increasing their engagement in benefits and connecting them to the highest quality providers and care. By empowering people to make better decisions about their health, Accolade lowers the cost and complexity of healthcare, and achieves consumer satisfaction ratings over 90% and an NPS of 60. The company has been recognized multiple times as a Fastest Growing Business, Top Workplace and Company to Watch. For more information, visit Accolade on Twitter, Facebook, LinkedIn and at www.accolade.com.

Job Description ROLE OVERVIEW The CORPORATE TRAINER (CT) is responsible for conducting Accolade’s onboarding and continuing education training; they will seamlessly blend instructor-led training with self- driven learning materials and excellent documentation. The CT will collect data, analyze the impact of learning initiatives, and partner with senior team members to develop viable solutions and program improvements that drive the intended outcomes, productivity and proficiency. The CT will adpat curriculum for a variety fo audiences, learning delivery methods, and technological needs. This includes collaborating with the instructional design team to identify training needs, produce documentation and training plans, create a wide variety of training materials, self-paced content, and deliver training.

A DAY IN THE LIFE…

• Guides new employees through Accolade onboarding programs, including monitoring employee success to inform process improvement of current programs and new program development, implementation and evaluation.
• Administers programs that create a positive employee experience, while driving toward more proficiency and productivity of the team.
• Prepares lesson plans that include the method, media, and documentation to be presented; conducts needs assessment to determine the effectiveness of training programs and modifies delivery as needed.
• Supports employee’s personal growth and improvement throughout the New Hire Learning experience, creating individualized lesson plans which address areas of deficiency through extra practice.
• Coaches and inspires employees to embrace learning in areas outside of their comfort zone, so that they will be successful in their roles.
• Facilitates train-the-trainer sessions to develop future instructors and provides feedback to help them reach competency in delivery in the classroom and/or leadership during new hire development center phase.
• Coordinates daily classroom set-up and logistics including furniture and equipment (computer, monitors, headset) audio and video projection units. Manage clean-up post event.
• Executes additional activities and events such as Lunch and Learns, New Hire welcome activities, and class celebrations.
• Manage training schedule, attendance, and updates to curriculum
• Maintain communication channels with new hires and their managers regarding new hire performance
• Ensures training curriculums are executed and works to ensure any deviations are well documented

Qualifications WHAT WE ARE LOOKING FOR…

• Bachelor’s degree
• 3+ years of relevant experience in education and learning
• Previous classroom teaching/instructing, including demonstrated classroom management skills - Lead, engage and command a classroom
• Ability to prioritize, manage and complete projects with tight deadlines
• Ability to evaluate priorities and execute tasks accordingly in a changing environment
• Ability to objectively assess and evaluate performance and employee matters and deliver feedback when needed
• Possess and applies critical thinking and decision making skills
• Strong program management skills
• Skilled in using web conferencing technology, applications include: WebEx, Go To Meeting, Join Me, LYNC, Zoom – Virtual Education Certificate preferred.
• Proficiency using Microsoft suite – PowerPoint and SharePoint.
• Experience using and running reports in Qualtrics.
• Ability to facilitate training sessions, using adult learning theories, that guide participants toward achieving the desired learning outcomes.
• Sales & Sales Training experience preferable

Additional Information WHAT IS IMPORTANT TO US Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is: WE FIND JOY AND PURPOSE IN SERVING OTHERS Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons. WE ARE STRONG INDIVIDUALLY AND TOGETHER, WE’RE POWERFUL Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way. WE ROLL UP OUR SLEEVES AND GET STUFF DONE Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there. WE’RE BOLDLY AND RELENTLESSLY REINVENTING HEALTHCARE We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

All your information will be kept confidential according to EEO guidelines.