Job Description

ROLE OVERVIEW Have you ever wondered what it would feel like to be a part of an entrepreneurial company where your unique abilities are celebrated, your role adds value and you improve your business acumen every day?  

This summer, grow and learn with us as a Customer Partnership Intern.  

As a Customer Partnership intern, you will be responsible for supporting the Customer Partnership team in growing mutually beneficial relationships between Accolade and existing customer accounts. The Customer Partnership team manages customer relationships and collaborates with Accolade’s customers and internal teams to deliver world-class personalized advocacy services. The Account Management team also works closely with multiple departments internally, including Analytics, Operations, Marketing, Product Marketing, Product Management and Sales. 

A DAY IN THE LIFE… 

In this role, you will: 

• Identify new customer opportunities and assess for further action 
• Assist with administrative support including creation and maintenance of reports, spreadsheets, documents and presentations  
• Coordinate account and operational meetings to ensure consistent engagement with customers 
• Develop initiatives to improve performance, business results and client engagement 
• Attend customer and team meetings 
• Effectively communicate with customer accounts for assigned tasks

Qualifications

WHAT WE ARE LOOKING FOR…   We are looking for a student who is seeking a 4-year college degree with majors in Business Administration, Marketing, Communications, Health Policy & Administration, Labor and Employment Relations, Management, or related coursework 

• Undergraduate Juniors & Seniors preferred 
• 3.25 or higher grade point average is preferred 
• Previous internship/work experience preferred

PREFERRED SKILLS: 

• Expertise using Microsoft Office Suite (Word, Excel, PowerPoint) 
• Excellent interpersonal, consultative, and communication skills (written and verbal)  
• Excellent organizational, planning, facilitation, and prioritization skills  
• Ability to solve problems under time constraints  
• Conceptual knowledge of the account management discipline  
• Ability to multi-task in a dynamic and fast-paced environment 
• Willingness to work both independently and as part of a team 
• Data analysis skills

Additional Information

WHAT IS IMPORTANT TO US

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

WE FIND JOY AND PURPOSE IN SERVING OTHERS Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons. WE ROLL UP OUR SLEEVES AND GET STUFF DONE Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there. WE ARE STRONG INDIVIDUALLY AND TOGETHER, WE’RE POWERFUL Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way. WE’RE BOLDLY AND RELENTLESSLY REINVENTING HEALTHCARE We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.