Job Description

At Accolade, the Customer Success, Data Analyst is responsible for working in a high priority, fast paced, data driven culture to solve hard problems and find solutions that optimize the business. You will gain a front-row seat to the most meaty challenges the company is tackling. This position will use data analysis to identify patterns to help get people the resources and data they need to make decisions.

 A DAY IN THE LIFE…

·         Work collaboratively with multiple stakeholers to collect data inputs and communicate data findings

·         Write/program/develop and implement reports and interactive data visualizations from multiple data sources in order to inform business forecasts and productivity analysis

·         Define, code, aggregate, and validate multiple data points from various data sources into models that generate key business insights that guide strategic business decisions

·         Reporting of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines

·         Proactively identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations

·         Continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for secondary datasets

·         Support adhoc data requests by writing advanced SQL queries

·         Assist with process definition and library of reusable objects (fields, calculations, KPI, etc.).

Qualifications

WHAT WE ARE LOOKING FOR…

·         2+ years of Business Intelligence, analytics, or reporting experience

·         Bachelors or Master’s Degree in Business, Business Analytics, Mathematics/Statistics, Information Management, or Computer Science Engineering related fields

·         Curious mind that is asking questions to deeply understand requirements and importance of work

·         Demonstrated ability to understand complex business questions, plan, manage, deliver, and maintain work load

·         Working knowledge of IT architectural frameworks, development methodologies, tools and techniques

·         Outstanding interpersonal and communications skills characterized by the ability to listen, speak and write well

·         Ability to plan roadmap, prioritize tasks, manage dependencies and deliver on time

·         Strong organizational skills and planning prowess, with excellent attention to detail

·         Advanced SQL scripting languages (T-SQL, PL/SQL, etc.) and experience working in AWS Redshift

·         Proficient in extracting data from  reporting tools like AWS QuickSight, PowerBI, Tableau, or Qlik

·         Strong analytical skills and the ability to translate complex data concepts into understandable headlines with ease and comfort

·         Proficient in MS Office with a strong knowledge of Powerpoint, Excel (including the use of formulas and pivot tables), and SharePoint

·         Comfortable using data analytics tools like R, Python, SAS, JMP, etc.

·         Experience analyzing contact center and workforce data used in forecasting, staff planning, staffing strategy is a plus

DESIRED PERSONAL CHARACTERISTICS

·         An excellent team player, with a “can-do” attitude

·         Hands-on, detail-oriented, methodical & inquisitive

·         A motivated self-starter with a solid level of experience that quickly grasps complex challenges

·         A skillful communicator with experience working with technical management teams

·         A strong customer focus and metrics driven

·         A quick learner with a passion to challenge oneself outside of the comfort zone

·         Fantastic collaborator, team player, negotiator, and influencer

·         Fast fail entrepreneurial and innovative spirit

·         Thrives in a fast-paced environment where continuous improvement is the norm and the bar for quality is extremely high

·         Excited by the challenges of working in a team undergoing rapid growth serving millions of customers

Additional Information

WHAT IS IMPORTANT TO US

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our  employees, members and customers. The secret to our success is:

WE FIND JOY AND PURPOSE IN SERVING OTHERS

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

WE ARE STRONG INDIVIDUALLY AND TOGETHER, WE’RE POWERFUL

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

WE ROLL UP OUR SLEEVES AND GET STUFF DONE

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

WE’RE BOLDLY AND RELENTLESSLY REINVENTING HEALTHCARE

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.