Job Description

Rooms Control Manager ****

Salary Range : $84,000 – $86,000

Summary of Responsibilities:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

•Sole controller of the hotel’s room inventory; understanding arrival patterns, guest tendencies and driving satisfaction scores by ensuring each guest is in the correct room with all preferences met

• Expert Royal Service Manager user; understanding how to analyze reports to track service challenges and inconsistencies
• Expert Opera Property Management System user

• Facilitate the communication strategy within the hotel; driving positive communication between guests and colleagues
• Responsible for blocking the 282 guest rooms, ensuring the right guest is assigned to the right room to ensure we meet our Reputation Performance goals and room revenue budgets
• Communicate through daily meetings, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Allocating the best room for guests by touching every reservation, reviewing comments, requests, history, guest type and party-with reservations
• Have a complete knowledge of all our guest rooms
• Have a complete knowledge of group business through group masters and blocks
• Foresee and communicate upcoming challenges with inventory
• Work closely with Reservations Manager, Sales Managers to ensure accurate allocation of rooms
• Attend daily operational morning meetings
• Attend weekly Group Resume meeting and handle group room requests
• Knowledge of maintenance rooms and ability to work with the Housekeeping and Engineering team to ensure rooms are placed out of order based on occupancy levels in order to maximize revenue.
• Be the leading example for FO and housekeeping communication
• Understand and become an expert in the housekeeping department in order to ensure both departments work together efficiently
• Work with the HSK to coordinate room assignments, blocking and traces
• Work with housekeeping to ensure the strategic assignment of VIP rooms
• Communicate and prioritize rooms on queue for FO an HSKP (relay information to the Manager on duty and Guest Relations team so that they can better serve our guests)
• Ensure room changes and Fairmont President's Club member arrivals are carried out smoothly
• Manage Nor 1/e Standby Q upgrades
• All other duties as assigned

Qualifications

• Previous 2 years Management experience in Front Office and/or Housekeeping
• Previous PMS experience and expert Opera skills required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information