Job Description

• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
• Provides support for Front Office in the daily operation
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office Ambassadors, Concierge, Bellman and other front office staff in accordance to productivity guidelines
• Assist with bi-weekly payroll
• Participate and lead the hotel upgrade program
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift
• Train Front Office staff in all front office aspects
• Assist guests regarding hotel facilities in an informative and helpful way
• Assist and follow up with any guest inconvenience
• Review processes and procedures, looking for area of opportunity and putting in place improvement plan
• Work with the Front Office Manager on action plan to increase employee engagement
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Flexible work schedule, including morning, evening and some overnight
• Other duties as assigned

Qualifications

• Previous leadership experience in a similar role required
• A minimum of one year’s Front Office management experience required
• Previous experience with a Property Management system required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Additional Information

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.