Job Description

The Outlet Manager, Food and Beverage, oversees the experience of all Champagne Bar and Palm Court guests, ensuring guest satisfaction in menu descriptions, champagne, wine and other beverage choices.

Compensation Range : $77,000 - $79,000 per annum

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Meet, greet and seat the guests, and touch every table at least once during the meal.
• Act as liason between servers, guests, and kitchen.
• Oversee and assist daily opening, closing, and cleaning duties within corporate SOP format, and requisition necessary supplies for the team
• Oversee guest selection and ensure proper placement and distribution
• Responsibility for Shift staffing and station assignments
• Supervise tabletop presentation for Meal service
• Floor presence during shift, greeting and interaction with guests
• Prepare shift schedules according to Hotel occupancy and special functions
• Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing)
• Co-responsible with Restaurant Manager for training
• Maintains inventory of equipment, linen and other supplies
• Monitor and control Micros system in appliance to guest checks and hotel reports
• Assumes responsibilities in Restaurant Manager's absence

Qualifications

• Excellent customer service skills are required.
• Previous management experience in Food & Beverage, in a 5 star/diamond environment
• Clear & concise written and verbal communication skills in English are required.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.
• Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations
• Strong food/wine and liquor knowledge is required.

Additional Information

All your information will be kept confidential according to EEO guidelines.