Job Description:

Provide general office support with main objective to meet and greet staff, visitors and residents. Answering incoming calls and properly route to correct individual, ability to take message and route to proper staff or resident, sort and distribute incoming mail and flow of correspondence as needed as well as assist with any clerical tasks as needed.

Responsibilities:

• Provide callers with information about the facility, such as: address, directions, fax/phone, etc
• Identify and participate in process improvement initiative that improve our customer service experience
• Ability to identify and sort mail to distribute to staff, department or resident as necessary

Requirements/Qualifications:

• Excellent phone etiquette and to ensure all phone calls are redirected to proper employee or department

• Receive and sort mail to proper employee, department or resident

• Highest level of customer service, professionalism and confidentiality

• Ability to work with minimal supervision, take initiative

• Education

  Entry Level (0-2 years)

• Experience

  High School Diploma/GED

Location:

Abingdon, VA