Job Description:

Reports to: Business Office Manager FLSA Status: Hourly/Non-Exempt Summary: Provide general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate departments and employees, mail distribution, flow of correspondence, requisition of supplies when necessary, as well as additional clerical duties. Environment: Work will be performed primarily indoors at one of our long-term healthcare facilities, throughout all areas, including in resident rooms, and on carpeted and/or tiled floors. Work will be performed there routinely around other co-workers, healthcare staff, residents, and guests. Due to the nature of facility’s business, worker may be exposed to occasional slippery floors, object on floors, chemicals, sharp objects, hazardous materials and waste (including human), blood borne pathogens, and communicable diseases, as well as high-stress medical and/or life threatening situations.

Responsibilities:

• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
• Ensure phone calls are redirected to appropriate employee or department
• Provide callers with information about the facility, such as, address, directions, fax numbers, facility/Company website and other related information.
• Meet physical and sensory requirements stated below, and be able to work in the described environment.
• Answer telephones or switchboard during scheduled shift.
• Assist in the ordering, receiving, stocking and distribution of office supplies.
• Assist with other related clerical duties, such as, copying, faxing, filing, etc., as needed.

Requirements/Qualifications:

• High school diploma or GED required or equivalent related work experience.

• Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties.

• Excellent phone etiquette skills required.

• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.

• Ability to work with minimal supervision, take initiative and make independent decisions.

• Education

  Entry Level (0-2 years)

• Experience

  High School Diploma/GED

Location:

Lexington , NC