POSITION:                     RECEPTIONIST

DEPARTMENT:               ADMINISTRATION

REPORTS TO:                 BUSINESS OFFICE MANAGER      

FLSA STATUS:               HOURLY/NON-EXEMPT              

SUMMARY:

Provide general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate departments and employees, mail distribution, flow of correspondence, requisition of supplies when necessary, as well as additional clerical duties.

ENVIRONMENT:

Work will be performed primarily indoors at one of our long-term healthcare facilities, throughout all areas, including in resident rooms, and on carpeted and/or tiled floors. Work will be performed there routinely around other co-workers, healthcare staff, residents, and guests. Due to the nature of facility’s business, worker may be exposed to occasional slippery floors, object on floors, chemicals, sharp objects, hazardous materials and waste (including human), blood­ borne pathogens, and communicable diseases, as well as high-stress medical and/or life threatening situations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Meet physical and sensory requirements stated below, and be able to work in the described environment.

• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.

• Answer telephones or switchboard during scheduled shift.

• Ensure phone calls are redirected to appropriate employee or department.

• Transfer callers to appropriate voicemail when employee is unavailable.

• Provide callers with information about the facility, such as, address, directions, fax numbers, facility/Company website and other related information.

• Receive, sort and forward incoming mail.

• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).

• Assist in the ordering, receiving, stocking and distribution of office supplies.

• Assist with other related clerical duties, such as, copying, faxing, filing, etc., as needed.

• Other special projects and duties, as assigned.

JOB REQUIREMENTS:

• High school diploma or GED required or equivalent related work experience.
• Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties. 
• Excellent phone etiquette skills required.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem solving skills.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible and adaptable to change.
• Function independently, and have flexibility, personal integrity, and the ability to work effectively with employees and vendors.

Physical and Sensory Requirements:

• Moderate physical activity:
  • Requires handling of average-weight objects up to twenty five (25) pounds. This includes boxes of paper at five (5) lbs a ream, copying projects, mail, etc.
  • Standing and/or walking for more than one (1) hour per day.
  • Sitting for more than two (2) hours at a time.
  • Requires consistent computer work with repetitive typing and concentrating on computer screen.