Account Analyst (Payroll Support)

Company: PayFWDs (Louisville, KY)

Location: 13100 Magisterial Dr Suite 104, Louisville, KY 40223 (remote work flexible)

Our client, PayFWDs, is looking for an experienced payroll professional to join their Client Care team.

This is a client-facing payroll role, not an entry-level or general HR position. Payroll experience

is required.

What You'll Do

● Process payroll accurately and on schedule for assigned clients

● Serve as the primary support contact for payroll-related questions

● Troubleshoot payroll, tax, and system issues independently

● Maintain earnings, deductions, tax codes, and banking settings

● Ensure compliance with federal, state, and local payroll regulations

● Support quarterly reconciliation and partner with tax teams

● Communicate with clients via phone, email, and screen sharing

● Train clients to confidently manage their payroll systems

● Document changes and resolutions clearly

Required Experience

● 2–3+ years of hands-on payroll processing experience

● Experience supporting payroll clients or internal payroll operations

● Strong understanding of payroll taxes, deductions, and compliance

● Comfort working in payroll and HRIS platforms

● Excellent communication and organization skills

This role is not a fit if you have only general HR, recruiting, or benefits experience

without payroll processing responsibility.

Preferred

● Experience working for a payroll provider or HR technology company

● Payroll certifications (FPC, CPP, PHR, SHRM-CP)

● Time & labor management system experience

Location & Eligibility

● Must be able to work in-office (Louisville, KY)

● Hybrid flexibility post-training period

Benefits

● Unlimited PTO

● Health, dental, and vision insurance

● Retirement plan

● Professional development support