APM, a joint venture of Sony Music Publishing and Universal Music Publishing, is the leading provider of original production music for content creators. Our catalog features over 1.4 million hand-curated recordings spanning every country, genre, and era. APM has been the trusted go-to for thousands of music supervisors, producers, and video editors across every market for over 40 years. Recent Film/TV projects include K-Pop Demon Hunters, Marty Supreme, One Battle After Another, Sinners, Weapons, Wicked: For Good, Abbott Elementary, The Bear, Heated Rivalry, Love Island, Severance, The Studio, and Zootopia 2. APM tracks have also been sampled by Kendrick Lamar, SZA, The Black Keys, and more.

The Role

We are seeking an Account Coordinator to join our film/tv team. This is an LA-based, hybrid role.

**** Key Responsibilities:

• Host engaging live presentations and trainings for new and renewing clients to help them efficiently find and use music
• Build strong, consultative relationships with clients by understanding their needs and recommending appropriate APM products and services
• Educate clients on music director and other APM offerings, updates, and enhancements to the search experience
• Manage client outreach throughout key points in the production cycle, including timely follow-ups and usage reporting
• Accurately capture, organize, and maintain contract, account, and contact information in Salesforce CRM
• Manage client logins, including creation, deactivation, and troubleshooting access issues
• Maintain and manage the Salesforce pipeline; track renewals and collaborate with Account Executives on strategy, proposals, and action items
• Run Salesforce and internal database reports to analyze client usage, health, and engagement, identifying opportunities for growth or intervention
• Assist clients with cue sheet preparation and conduct cue sheet analysis
• Use sales engagement and email tools to connect with prospects and production companies
• Review production data, maintain internal production title databases, and track production release calendars to identify new opportunities
• Serve as a liaison between the Film/TV team and Marketing on initiatives, including email campaigns, social media, landing pages, pitch decks, and live events
• Take detailed notes during internal and external meetings and execute follow-up action items
• Stay current on industry trends, competitive landscape, and new product features through ongoing research and industry trades
• Handle external scheduling for designated Account Executives
• Other duties as assigned

Qualifications

• Strong interest in film, television, and music

• Minimum of 1-3 years of experience in customer success or a similar client-facing role

• Highly organized with meticulous attention to detail and strong note-taking skills

• Excellent verbal, written, and interpersonal communication skills; confident public speaker

• Comfortable handling inbound and outbound customer calls and presentations to diverse audiences

• Solutions-oriented, critical thinker who contributes ideas to improve processes and procedures

• Able to multitask, manage individual and team priorities, and adapt quickly in a fast-paced environment

• Proficient with CRM systems (e.g., Salesforce) and intermediate Excel skills
  Tech-savvy, curious, and quick to learn new tools and technologies

• Outgoing, collaborative self-starter who welcomes feedback, follows direction, and asks thoughtful questions

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What's in it for you?

• The opportunity to work with a dynamic and well-regarded team
• A rewarding opportunity in an ever-changing industry
• Health benefits, 401k, life and disability benefits and a generous time-off policy
• Team building and attendance to industry events

APM is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. Whether by mandate or not, we never have and never will make our employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.