About Civica:

Critical shortages of essential generic injectable drugs are an ongoing crisis in U.S. healthcare and have reached an all-time high. Over 300 essential medications are currently reported to be in shortage, according to industry and FDA reports.

Shortages put patients at risk and waste hospital resources.

Civica is a market-based nonprofit solution created in 2018 by health systems and philanthropies for the express purpose of preventing and mitigating drug shortages. Today, nearly 60 health systems have joined Civica, representing over 1,400 hospitals and approximately one-third of all U.S. hospital beds. Civica has also supplied the U.S. Department of Veteran’s Affairs, the U.S. Department of Defense and the U.S. Strategic National Stockpile with essential medicines. Civica currently supplies medicines to health system members in 49 states.

Civica’s mission has expanded beyond the hospital setting to reach consumers directly through CivicaScript, which is dedicated to making quality outpatient generic medicines affordable and available. CivicaScript works with trusted manufacturing partners to develop quality generic medicines and has forged partnerships with like-minded payors, pharmacy benefit managers and pharmacies to enable significant cost savings to be passed along to their customers.

Civica’s new 140,000 square foot state-of-the-art manufacturing facility in Virginia will soon produce a steady supply of more than three dozen sterile injectables, all drugs that are currently in or near shortage. The plant will also produce affordable biosimilar insulins, ensuring all Americans have access to lower cost, quality insulins, regardless of their insurance status.

The Civica Foundation is a 501(c)(3) organization that fosters philanthropic support for Civica’s work to manufacture and distribute affordable medications. The Foundation’s first commitment is to support Civica’s efforts to bring affordable insulin to all Americans. Leaders from nearly every corner of the diabetes ecosystem are partners in this initiative.

Civica is leading a movement for patients, not profits. Because eliminating shortages and stabilizing high prices are in the best interest of patients.

Join us. Learn more at www.civicarx.org

Job Description:

The Account Executive will play a central role in managing and expanding CivicaScript’s member relationships, supporting the successful launch and utilization of affordable generic and biosimilar medicines. Reporting to the Director of Portfolio Management, this individual will serve as a key point of contact for health plans, transparent PBMs, and self-funded employer groups—guiding implementation activities, addressing operational needs, and helping customers realize the full value of CivicaScript’s product offerings.

In addition to managing a portfolio of existing members, the Account Executive will support prospective customers through the education, contracting, and onboarding process. This position requires a highly collaborative, service-oriented professional who thrives in a mission-driven environment focused on driving access and affordability.

Essential Duties and Responsibilities:

Member Support & Engagement

• Serve as a daily point of contact for a book of small to large health plan and PBM member accounts.
• Support onboarding, contracting, and operational readiness activities for new and existing members.
• Monitor and assist with product implementation across member formularies, distribution channels, and benefit designs.
• Develop and provide best practices to members to aid in operational effectiveness and improve uptake of product.

Cross-Functional Coordination

• Partner with CivicaScript’s commercial, market access, supply chain, and analytics teams to ensure member account needs are met.
• Coordinate timelines, deliverables, and reporting related to product launches, formulary inclusion, and access initiatives.
• Manage the preparation of materials for member business reviews, including product impact summaries and utilization dashboards.
• Track and provide input to internal teams around member uptake and operational plans to help with forecasting and portfolio management.

Strategic Execution

• Help identify and resolve operational barriers to access, including benefit design misalignment, pharmacy readiness, or provider education gaps.
• Maintain a strong understanding of CivicaScript’s portfolio strategy and communicate product updates to internal and external stakeholders.
• Track account activity, action items, and performance using CRM tools and internal systems.
• Monitor prospective member pipeline and work with CivicaScript commercial team to present opportunities to win new business.

Basic Qualifications and Capabilities:

Required:

• Bachelor’s degree in business, public health, pharmacy, or related field.
• 3–5 years of experience in account management, portfolio operations, or pharmacy services (payer, PBM, or pharma experience preferred).
• Excellent communication, organization, and relationship-building skills.
• Ability to thrive in a fast-paced, mission-driven, and collaborative environment.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint); experience with CRM tools a plus.

Preferred:

• Experience working with formulary access, product launch coordination, and benefit design.
• Experience with PBM financial guarantees and pricing metrics for generics and biosimilars (GER, rebates, MAC, etc.).
• Familiarity with generics, biosimilars, and pharmacy distribution models.
• Experience with patient outreach and communication campaigns around formulary changes for patients and providers.
• Exposure to nonprofit or public health-focused healthcare models.