Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

KENTECH Consulting Inc. is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com—the first consumer background checking system of its kind—and ClarityIQ, a high-tech/high-touch investigative case management system.

MISSION We're on a mission to help the world make clear and informed hiring decisions.

VALUE In order to achieve our mission, our team embodies the core values aligned with it: core-values

Customer Focused: We are customer-focused and results-driven.

Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.

Fact Finders: We are passionate investigators for discovery and truth.

Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.

IMPACT As a small, agile company, we seek high performers who relish the idea that their efforts will directly impact our customers and help shape the next evolution of background investigations.

Role Overview Are you highly organized, detail-oriented, and skilled at ensuring smooth communication across departments? Do you thrive in a fast-paced environment where accuracy and efficiency are critical?

KENTECH Consulting Inc. is seeking a customer-focused Intake Specialist to serve as the first point of contact in our background investigation process. In this role, you will play a vital role in case intake, coordination, and data validation, supporting timely and accurate service delivery for our clients.

Key Responsibilities

✔ Case Intake & Data Management – Serve as the initial point of contact for incoming background check requests, ensuring accurate data capture and case setup. ✔ Departmental Coordination – Work closely with Investigative Analysts and Verifications teams to facilitate seamless handoffs and consistent service. ✔ Data Validation & Accuracy – Review client-submitted information, address missing details, and ensure complete, error-free records. ✔ Case Management System Updates – Maintain accurate intake records in ClarityIQ or other case management systems. ✔ Prioritization & Time Management – Manage intake tasks based on client needs, service standards, and deadlines. ✔ Client Communication & Support – Engage with clients to clarify initial case details and foster proactive, customer-first interactions. ✔ Process Improvement – Contribute to ongoing efficiency enhancements in intake workflows and client satisfaction initiatives.

Qualifications & Experience

✔ 1+ years of experience in intake, customer service, or administrative roles (background in healthcare, social services, legal, or background screening is a plus). ✔ Strong attention to detail – Ability to ensure accurate data entry and record-keeping. ✔ Effective written & verbal communication – Client-facing experience preferred. ✔ Tech-Savvy – Proficient in Microsoft Office, Google Suite, and familiarity with case management or CRM systems is a plus. ✔ Ability to adapt to evolving processes in a dynamic, deadline-driven environment.

Soft Skills

🔍 Critical Thinking – Ability to evaluate information accurately and make informed decisions. 🗣 Clear Communication – Strong verbal and written skills for client and team interactions. 🔎 Attention to Detail – Commitment to thorough and precise data management. 🤝 Team Collaboration – Willingness to work cooperatively across departments to ensure seamless operations. ⚡ Problem-Solving – A proactive approach to resolving challenges and optimizing intake processes.

Location Requirement

To be considered, candidates must reside in one of the following states due to operational and compliance requirements: Florida, Georgia, Illinois, North Carolina, New Jersey, South Carolina, South Dakota, Texas, Virginia, or Washington.

Compensation & Benefits

💰 Salary: $15.00/hour 🏡 Remote Work – Work from home with flexible scheduling 🩺 Health Insurance (Medical, Dental, Vision) 🌴 Paid Time Off (Vacation, Flex Time, Holidays) 🔐 401K, STD, LTD, and Life Insurance 📈 Opportunities for Career Growth & Advancement

📢 Apply Now!

If you’re a detail-driven professional with strong organizational and client service skills, we want to hear from you!

📩 Submit your resume to: Fallon@ekentech.com

KENTECH Consulting Inc. is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.

This is a remote position.