Job Description

Act as a Guerlain Brand Ambassador

• Embody and communicate Guerlain’s savoir-faire, heritage, and values.
• Be an expert; enable a client-oriented mindset and promote the vision of luxury and modernity.

Act as an Entrepreneur

• Be creative and innovative; a true problem solver. Contribute to the continuous improvement of the market with a test and learn approach. Identify opportunities and present forward-thinking solutions.
• Create strong relationships with key business partners, both in stores and in the Corporate office.
• Provide regular feedback to the Corporate office and contribute by sharing best practices with other Guerlain retail locations and counterparts.
• Act as a Business Developer of Customer Retention Management (CRM) by creating and growing the client base.
• Perform sales analysis and propose actions for improvement. Stay current with market trends.
• Propose and implement methods to connect with clients and build long-term relationships.
• Identify and analyze strengths and opportunities within the market and create action plans to grow the business in partnership with the National Sales Director.
• Always strive for more; be open to coaching and feedback and self-development

Retail Sales and Account Management

• Achieve established retail and net sales goals as set forth by Corporate.
• Coach and develop Guerlain Business Managers.
• Build a network of high-performing Beauty Advisors, Ambassadors and Selling Specialists.
• Recruit, hire, coach, and motivate Beauty Consultants to achieve established sales goals.
• Leading Retail Excellence by role modeling best practices in store.
• Maintain Selling Specialist spending within budget provided.
• Work with retail store management in the proper planning and execution of product launches, promotions, and special events.
• Entrepreneurial spirit and sourcing new Guerlain Client acquisition through networking and events.
• Leads and oversees Guerlain Business Managers, Ambassadors, Full Time Beauty Consultants and provides sales goals and plans schedules .
• Be a liaison for the Waldorf Astoria Guerlain Wellness Spa Retail and Spa team and National Sales Director/ NYO Team.
• Implement the corporate merchandising guidelines to ensure the company’s brand image at point of sale at all times.
• Negotiate with store personnel to gain space and improve locations for all product categories at the beauty counter, women’s fragrance counter, and the men’s bar.
• Partner with the Education Department in the training and development of Business Managers, Beauty Consultants and Ambassadors and Intersell support in stores.
• Follow corporate guidelines and maintaining T/E expenses within budget provided.

Team Management

• Build a network of high-performing Beauty Advisors, Selling Specialists, Managers.
• Recruit, hire, coach, and motivate Beauty Consultants to achieve established sales goals.
• Partner with Education in the training and development of Beauty Advisors in line with the ambition of Guerlain’s elevated Client experience.

SUPERVISION RECEIVED
National Sales Director

SUPERVISION EXERCISED
Business Managers
Beauty Advisors
Selling Specialists

Qualifications

• 5+ years of prestige beauty, fragrance, and/or skincare sales and management experience with a strong understanding of details and service.
• Prior experience as Business Manager, Sales and/or Training.
• Passionate about Guerlain and its values and be able to convey this passion to the team and the clients.
• Empathetic and positive, results-oriented, and with an entrepreneurial mindset to develop the business.
• Team player and active listener, in addition to knowledge of how to recruit and build a high-performing and collaborative team. Effective communication skills required.
• Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis.
• Able to understand and maintain confidentiality of business.
• Microsoft Office experience preferred.

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $120,000 - $130,000