Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.
ABOUT THE POSITION:
The Account Executive reports to the President, MarpaiRx and is responsible for developing overall strategies to ensure client retention, growth, and satisfaction. The Account Executive will work in a fast-paced, dynamic work environment working collaboratively with other departments and business partners requiring the ability to be adaptive, innovative and flexible with regards to our customers and clients. In this role, the Account Executive is also expected to travel for client meetings as required.
WHAT YOU WILL BE DOING:
Provide account management services and consulting to a book of business of Marpai clients.
Maintain positive relationship with customers, brokers and business partners while ensuring satisfaction with Marpai services, monitor and maintain service level expectations, and perpetuate a best in class reputation.
Develop and maintain annual Client Strategy Plans
Deliver and present client utilization and other data reporting
Communicate essential information, updates, critical processes and integrations in an articulate and highly professional manner, both verbal and written
Obtain signatures for critical legal, compliance, contractual or other documents required
Key point of contact for client and broker through implementation and renewal
Manage and maintain information within the CRM platform
Proactively engage client/broker in discussion involving new products and services
Refresher training for client/broker on our client/member portals
Provide interpretation and recommendations related to reports that Marpai provides to customer on an ongoing basis.
Attend open enrollment, health fair, on-site client/broker meetings as needed
Effectively renew their book of business.
Work with customer service teams to resolve VIP and other escalated service issues.
Remain current on trends and industry knowledge establishing self as subject matter expert
Technically savvy, proficient in all MS Office products preferably with advanced Excel skills
Other duties as required
Remain current on trends and industry knowledge establishing self as subject matter expert
Other duties as required
WHAT SUCCESS LOOKS LIKE:
Successfully manage and renew a book of business by delivering strategic, consultative account management and best-in-class client service
High client satisfaction, strong renewal rates, on-time delivery of strategy plans and reporting, and effective management of client relationships.
Retained and expanded revenue, successful renewals, increased product adoption, and minimized escalations.
Strong cross-functional collaboration, accurate and timely CRM updates, proactive communication, and contribution to team best practices.
WHAT DO YOU NEED:
Minimum 5 years of account management experience with results in the TPA or benefits industry
Four-year college degree preferred, or experience equivalent is preferred
Active State Health agent license ideal
Strong verbal and written communication skills to effectively and accurately execute duties
Exceptional customer service and relationship skills to ensure timely response, effective resolution and build consensus
Thorough understanding of stop loss contracts and renewal process
Dedicated follow up skills leading to timely and effective completion of duties and resolution of tasks
Superior organizational skills and attention to detail enabling efficient, effective and comprehensive solutions/resolution
Flexibility in work schedule to meet demands of clients and colleagues as well as meet deadlines consistently
Broad knowledge and understanding of broker and consultant channels and competitive market leading to success in those related channels.
Able to work independently in a fast-paced environment
WORK REQUIREMENTS:
Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
Travel expectations up to 25%
WHY WORK AT MARPAI?
We have great benefits:
Generous PTO
Medical and Prescription
Health and Wellness Programs
EAP
FSA / HSA / Dependent Care
Dental
Vision
Life and Disability
STD/LTD
Voluntary Benefits: Critical Illness, Accident, Hospital
401k with Employer Match
LegalShield
Identity Theft Protection
Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
This is a remote position.