Account Management & Office Coordinator (Downtown Naples)

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Account Management & Office Coordinator (Downtown Naples)

Naples, FL
Full Time
Paid
  • Responsibilities

    Job Description

    _ About our Client_

    Our client's mission is to help everyone find their place in the world. They were founded in 2012 and have been revolutionizing the real estate industry with their end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

    They are currently seeking an Office Admin to join them in their **Downtown Naples **office!

    _ Position details:_

    • Target start date: 10/20/2025
    • Anticipated end date: May 2026
    • Work schedule: Mon - Fri 9-5pm
    • Pay range: $20.00 - $24.00 / hour

    _ About the role:_

    • Serve as the face of the office by welcoming guests, managing mail distribution, check deposits, and providing first-line support for office-related needs
    • Responsible for the overall appearance and organization of the office, ensure cleanliness and overall organization of all areas of the office including reception, conference rooms, kitchen, and general common areas
    • Maintain supply inventory, replenishment and regular re-stock orders; staying within budgeting guidelines, ordering & processing deliveries
    • Coordinate with vendors to resolve on-site facilities issues, escalating and partnering on large scale facilities issues with our National Workplace team
    • Partner with local teammates on event planning and meeting logistics, serving as the single point of contact for ideation, coordination, and execution.
    • Account manage a small portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
    • Promote the adoption of our technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
    • Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
    • Partner with local Agent Experience Managers and Onboarding team on strategy and logistics for welcoming new customers
    • Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
    • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
    • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
  • Qualifications

    Qualifications

    _ Qualifications:_

    The successful candidate will have:

    • 1-2 years previous experience in customer service, office management, hospitality, or operations
    • Great listening skills, connects well with others, and is empathetic of the customer’s pain points
    • Be technologically savvy!
    • Experience with both Mac and Google workspaces
    • Strong verbal communication and presentation skills
    • Meticulous attention to detail, highly organized
    • Ability to work in the office during the stated hours

    Additional Information

    All your information will be kept confidential according to EEO guidelines.