Benefits:

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Free food & snacks

Job Title: Account Manager Location: Roanoke, VA Company: 360clean

Position Overview: The Account Manager is responsible for overseeing day-to-day operations, client satisfaction, and service quality across assigned accounts. This role serves as the primary point of contact for customers, ensuring consistent communication, proactive problem-solving, and high service standards. The Account Manager will also support staffing, inspections, and operational execution to ensure long-term client retention and growth.

Schedule: This role requires a flexible schedule to support evening operations, typically working either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM. Occasional daytime availability may be needed for client meetings and onboarding.

Key Responsibilities:

Serve as the primary point of contact for all assigned client accounts

Build and maintain strong client relationships through regular communication and site visits

Conduct routine quality control inspections during evening service hours

Address and resolve client concerns within a timely manner

Coordinate onboarding of new accounts, including walkthroughs, key collection, and service setup

Manage and support cleaning staff and subcontractors across assigned accounts

Assist with recruiting, interviewing, and onboarding of new cleaners as needed

Ensure proper staffing coverage for all scheduled services

Monitor service performance and implement improvements where needed

Maintain accurate documentation of inspections, client interactions, and service updates

Support monthly and quarterly client meetings and reporting

Collaborate with leadership on operational improvements and account growth opportunities

Qualifications:

2+ years of experience in account management, operations, or service-based industries

Strong communication and relationship-building skills

Highly organized with the ability to manage multiple accounts and priorities

Problem-solver with a proactive and solutions-oriented mindset

Ability to work evening hours consistently

Experience in janitorial, facilities management, or service industry preferred but not required

Compensation & Benefits:

Salary: $45,000 – $50,000 annually

Health insurance included

Gas stipend provided

Performance-based bonus opportunities

Eligibility for expanded benefits package after 6 months

Growth opportunities within a rapidly expanding multi-market organization

What Success Looks Like:

High client retention and satisfaction across all assigned accounts

Consistent service quality with minimal issues or complaints

Strong team stability and staffing coverage

Proactive communication and ownership of all assigned accounts

Why Join Us: At 360clean, we are building a best-in-class commercial cleaning organization with a focus on systems, people, and long-term growth. This role offers the opportunity to be part of a fast-growing company with strong leadership, clear expectations, and real advancement potential.

Notice

360Brands, Inc. is the franchisor of the 360clean® franchised system. Each 360clean® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, 360Brands, Inc. lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. 360Brands, Inc. is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent 360clean® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither 360Brands, Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. 360Brands, Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.