Job Description

Help us lead change and transform the member experience.

The health care industry is changing and Wellmark is working to help change it for the better. We recognize that our clients deserve health care with a focus on quality – not quantity – of care. We also recognize that health care is complex. We’re working to ensure our organization is positioned to drive deeper understanding of solutions that help our clients navigate the system and make clear, informed decisions, and we’re ensuring that we take a team-centric approach to providing consultation to our clients. The work that our Account Management teams are doing in collaboration with our business partners will create these changes, all while working to minimize health care costs.

Use your strengths as an Account Manager Associate!

As Account Manager Associate (AMA), you will participate in a comprehensive onboarding program where sales leaders, mentors, and other stakeholders will teach you the fundamentals of our business, industry, and consultative selling techniques in order to help launch your career in account management. You’ll make a measureable impact by completing daily work as well as contributing to membership retention within sales. At the end of the day, you’ll develop an understanding of our customers and the skills and competencies necessary to take on a book of business.

Ideal candidates will have at least one year of experience working within a corporate environment - ideally within sales - possess a strong financial acumen, and a desire to grow your career in account management. You value client relationships and are consultants in the making—strategic thinkers, effective at understanding what motivates others, inquisitive, strong communicators, and influencers of decisions. They’re also go-getters with track records of success and passion for continuous learning. (Our industry, after all, is complex!)

Qualifications

Required:

• Bachelor's Degree or direct and applicable work experience.
• 3+ years of experience working in customer/client facing roles, preferably in a corporate financial services or insurance environment. Demonstrated success building relationships, influencing decisions, developing actionable solutions, and promoting collaboration and teamwork.
• Life and Health Insurance license required within 60 days of hire.
• Critical thinking and problem-solving skills. Natural curiosity, business intuition, and financial acumen.
• Strong communication and presentation skills (i.e. written, verbal, virtual, phone, in-person, etc.) with the ability to effectively communicate with varying levels of staff, leadership, and external clients. This includes both small group (i.e. client/consulting meetings) and large group (i.e. open enrollment meetings).
• Proven experience managing multiple tasks, prioritizing, and organizing work, and meeting deadlines. Effective working under pressure while remaining flexible, adaptable, open to feedback, and professional during unanticipated setbacks.
• Proactive, self-starter able to work independently.
• Proficient with the Microsoft Office suite. Aptitude to learn new technology quickly. Valid Driver's License with moderate travel.

Preferred:

• General knowledge of insurance principles.

Additional Information

Life and Health Insurance license required within 60 days of hire.

1. Responsible for developing a deep understanding of the distribution strategy and health insurance industry through the established on-boarding program for the role. Partner closely with account teams, fostering a deep understanding of the intricacies within each business segment, internal operational workflows, and overarching expectations. Tailor strategies and solutions to meet and exceed customer needs and desires, thereby cultivating an effective and memorable customer experience.
2. Partner with assigned Account Managers to consult and conduct needs analysis to identify coverage alternatives which may be better suited to the customer's changing needs, information, or educational needs of the customer, as well as opportunities to layer additional benefits through ancillary cross selling efforts.
3. play effective presentation skills and be prepared to present proposals, recommendations, and education to customers. This will include attending and actively participating in consultative sales training. Complete AMA trainings and assignments, as well as annual employee online training certifications, as applicable.
4. Develop and maintain business plans as a strategic advantage. Business plans should include strategies for renewal, expected obstacles and contract/topics you will discuss throughout sales cycle.
5. Support the internal account service team whom they partner with to service accounts and delegates work appropriately to ensure customer needs are effectively met. Seek to understand customer inquiries, by way of research and resolution of inquiries from customers and agents. Reinforce the customer experience with customers/agents by providing prompt, courteous and accurate responses to customers and/or agents.
6. Develop and enhance the customer experience. Be a thoughtful advisor and strategic consultant for your customers. Through regular/ in-person customer interactions and by participation in renewal activities, enhance their Wellmark experience by emphasizing our value proposition. Understand customer/consultant specific business plans focused on customer needs and appropriate consultative activities to support renewal and retention of business.
7. Document and analyze account information and activities in CRM in a timely manner and complete other reports as required. Share key information with leadership, account manager and other internal stakeholders.
8. Understand what data is available and important to our customers and assist in preparing recommendations in order to address customer issues and provide a timely, accurate and appropriately detailed explanation to the customer.
9. Other duties as assigned.

_ _ An Equal Opportunity Employer__

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us atcareers@wellmark.com

Please inform us if you meet the definition of a "Covered DoD official".