Job Summary:

We are seeking a motivated and detail-oriented Account Manager with 1–2 years of brokerage or logistics experience to join our growing team. The ideal candidate has hands-on experience with McLeod TMS software and thrives in a fast-paced, customer-driven environment. You’ll be responsible for maintaining and growing client relationships, managing freight operations, and ensuring seamless execution of daily logistics tasks.

Key Responsibilities:

Manage day-to-day client communication and operations for assigned accounts

Build and maintain strong relationships with shippers, carriers, and internal teams

Enter, update, and manage load information in McLeod software

Monitor shipments from pickup through delivery, proactively addressing any service issues

Work closely with carrier sales and dispatch to ensure on-time performance

Handle rate negotiations, spot quotes, and resolve billing discrepancies

Track KPIs and service metrics for customer accounts and provide reporting as needed

Support business growth through excellent service and upselling opportunities

Qualifications:

1–2 years of experience in freight brokerage, logistics, or transportation

Proficiency with McLeod TMS software required

Strong communication, problem-solving, and organizational skills

Customer-first mindset with a sense of urgency

Ability to multitask and manage priorities in a fast-paced environment

High school diploma or equivalent (Bachelor’s degree a plus)