Benefits:

Paid time off

Employee discounts

Health insurance

Benefits/Perks:

Professional Development

Job Stability in a growing industry

Employer Paid Health Insurance

Commuter & FSA Program

Job Description:

The Account Manager (AM) is responsible building and sustaining relationships with airport employers with the goal of placing local residents into airport job opportunities. Using a variety of sources the AM is responsible for recruiting qualified candidates to fill the open positions. Additionally, the AM provides career counseling to local job seekers that will better prepare them to land a career at the airport. The AM is responsible for achieving monthly placement goals. The AM serves as the primary business contact and is responsible for client satisfaction. The AM is expected to provide excellent customer service to accounts, job seekers and all stakeholders. In addition, the Account Manager is expected to build relationships with customers to encourage new and repeat business opportunities. The AM is the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of services.

Responsibilities

Employer & Business Development

Build and sustain relationships with airlines and other airport-based companies to create employment opportunities for job seekers in the aviation industry.

Pursue opportunities for account growth and new business development.

Serve as the primary liaison between clients and internal teams, effectively communicating customer goals and representing their interests.

Recruitment & Job Placement

Recruit, screen, and match qualified job seekers to open positions within the aviation industry.

Develop and implement innovative recruitment strategies to attract qualified candidates to CAO employment opportunities.

Meet established monthly placement and performance goals.

Career Counseling & Customer Service

Provide career counseling, job readiness guidance, and employment support to job seekers throughout the placement process.

Deliver exceptional customer service to employers, job seekers, and all stakeholders.

Manage customer communications and resolve conflicts promptly and professionally.

Industry Research & Workforce Development

Conduct labor market research and monitor trends within the aviation industry to identify hiring opportunities and workforce needs.

Utilize industry insights to strengthen employer partnerships and recruitment strategies.

Account Management & Reporting

Forecast and track key account metrics using Salesforce and other database systems.

Maintain accurate records of account activity, customer interactions, and placement outcomes in the database.

Prepare and submit required performance reports in a timely and accurate manner.

Quality Assurance & Problem Resolution

Review all deliverables to ensure quality standards are met and client expectations are consistently exceeded.

Address customer concerns efficiently and escalate significant issues to the Director of Business Services when necessary to ensure timely and effective resolutions.

Qualifications

Bachelor’s degree in relevant field

Valid state insurance licensing

Proven track record of B2B sales success

Strong sales and negotiation skills

Excellent verbal and written communication skills

Highly organized with excellent time management skills

Comprehensive knowledge of insurance industry products and offerings

Strong computer and technology skills