Benefits:

Competitive salary

Dental insurance

Health insurance

About Ironwall by Incogni

For more than a decade, Ironwall by Incogni has been a trusted leader in online privacy protection services for public servants. We specialize in removing personal information from the internet for Judges, Law Enforcement, Elected Officials, Social Workers, and other high-risk professionals.

Our mission is simple but critical: protect those who protect others.

Position Overview

The Account Manager plays a critical role in customer retention, and long-term success. This role serves as the primary point of contact for existing clients, managing onboarding, training, and ongoing account support while identifying opportunities for upselling and cross-selling.

The Account Manager also acts as a key liaison between Sales and Privacy Operations, ensuring a seamless customer experience from implementation through ongoing service.

This is a salary + commission position reporting to the Director of Sales.

Key Responsibilities

Serve as the primary account owner for assigned clients, ensuring high satisfaction, retention, and growth

Onboard new clients, including:

Creating and implementing customer portals

Performing quality assurance

Notifying clients upon successful setup

Train clients on Ironwall services, features, and best practices to ensure successful program adoption

Identify and execute opportunities for:

Upselling additional services

Cross-selling products

Adding additional user seats

Act as the primary liaison between clients and Privacy Operations, particularly for:

Emergency protocols

Search-related issues

Specialized customer needs

Collaborate closely with Sales and internal teams to support account growth

Perform additional duties as assigned

Performance Metrics

Success in this role will be measured by:

Customer retention rates

Account growth beyond baseline metrics

Total revenue expansion within existing accounts

What We’re Looking For

Strong relationship-building and communication skills

Experience in account management, customer success, or sales

Ability to manage multiple accounts and priorities effectively

Comfort working cross-functionally with sales and operations teams

A proactive, customer-first mindset

(Experience in SaaS, subscription services, or privacy/security solutions is a plus.)

Why Join Ironwall

Mission-driven company protecting high-risk professionals

Opportunity to directly impact customer success and revenue growth

Collaborative, supportive team environment

Competitive salary plus commission structure

Compensation & Benefits

Base Salary: $85,000-100,000 / year (depending on experience)

Commission: between 4%-8% depending on type of account

Benefits:

100% company-paid Employee medical and dental insurance (no employee premiums)

50% paid for dependents

Paid Time Off - 2 week

Holiday schedule: Enjoy 11 paid holidays each year plus an additional day off to celebrate your birthday.

401(k) retirement plan you can contribute to

Casual but professional in-office work environment