Position Summary:
We are seeking a proactive and detail-oriented Account Manager to oversee and support our assigned customer accounts. This role is responsible for maintaining strong daily communication, managing customer-related logistics, and ensuring high service levels. The ideal candidate will be well-versed in transportation management systems (McLeod TMS and third-party platforms), customer service, and account growth strategies.
Key Responsibilities:
Customer Relationship Management: Oversee and manage all assigned customer accounts to ensure satisfaction and retention. Maintain daily communication via phone and email to address inquiries and resolve issues promptly.
Activity Monitoring & Reporting: Track and document all customer activity through McLeod TMS and other relevant platforms. Monitor service performance and identify opportunities for improvement.
Business Development: Facilitate and oversee the execution of new business opportunities. Support onboarding efforts and ensure a seamless transition from quote to operation.
Trailer Pool Management: Manage and monitor trailer pools associated with assigned customers, ensuring optimal utilization and availability.
Billing & Issue Resolution: Investigate and resolve any billing discrepancies in a timely manner. Coordinate with internal teams to ensure accurate invoicing and customer satisfaction.
Quoting & Pricing: Generate and submit pricing for new opportunities. Provide competitive and accurate bids/quotes in line with company profitability goals.
Qualifications:
Proven experience in logistics, transportation, or account management preferred
Proficiency in McLeod TMS and/or third-party TMS platforms a plus
Strong communication, organizational, and problem-solving skills
Ability to multitask and prioritize in a fast-paced environment
Customer-first mindset with a focus on relationship-building
High level of attention to detail and accuracy
Work Environment:
This is a full-time, office-based position with standard business hours. Occasional extended hours may be required based on customer needs.