Job Description

The Account Manager Liaison plays a key role in ensuring seamless communication between clients and company departments. This position focuses on maintaining strong client relationships, coordinating account activities, and supporting strategic objectives to enhance overall service performance. The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced logistics environment.

Responsibilities

• Serve as the primary point of contact between clients and internal departments

• Maintain and strengthen long-term client relationships

• Coordinate account activities to ensure timely service delivery

• Monitor account performance and provide regular updates to management

• Address client inquiries and resolve issues efficiently and professionally

• Assist in preparing reports, documentation, and performance summaries

• Support operational improvements and process optimization initiatives

• Collaborate with sales and operations teams to align service expectations

Qualifications

• Strong communication and interpersonal skills

• Excellent organizational and time-management abilities

• Analytical mindset with attention to detail

• Ability to manage multiple accounts simultaneously

• Professional demeanor and client-focused approach

• Proficiency in Microsoft Office and CRM systems

• Problem-solving skills and adaptability in a dynamic environment

Additional Information

• Competitive salary ($52,000 – $56,000 annually)

• Professional growth opportunities within a growing logistics organization

• Supportive and collaborative work environment

• Skill development through ongoing training and mentorship

• Full-time position with stable schedule

• Opportunity to contribute to impactful, high-level operational strategies