Job Description

Account Manager – Residential Communities (SFH & MDU)

Brightspeed is seeking a strategic, relationship-driven Account Manager to lead property-level revenue growth and fiber penetration across a large, multi-state portfolio of Single-Family Home (SFH) and Multi-Dwelling Unit (MDU) contracted communities.

This role owns sales performance and adoption across assigned residential properties, combining strategic planning with hands-on field execution to accelerate fiber adoption and expand Brightspeed’s market presence. The Account Manager serves as the primary strategic lead for each community, responsible for strengthening property partnerships, influencing go-to-market strategy, and driving measurable penetration growth from launch through long-term maturity.

Success in this role requires building strong relationships with builders, developers, property managers, leasing teams, and Homeowner Associations (HOAs), while working directly alongside third-party indirect sales and marketing partners to optimize execution and maximize productivity. By influencing go-to-market strategies tied to greenfield and brownfield builds, Open for Sale timelines, and community launch readiness, the Account Manager ensures properties are positioned to achieve strong early-stage adoption and sustained revenue growth.

This role blends territory leadership, analytical decision-making, and disciplined field engagement, requiring significant in-market presence to support partners, strengthen community relationships, and directly influence sales outcomes across Brightspeed’s contracted portfolio.

Responsibilities

Property Strategy & Relationship Leadership

• Serve as the primary strategic lead for assigned properties, influencing decision-making with property owners, management teams, builders, developers, HOAs, and on-site stakeholders to support adoption goals.
• Build and maintain strong partnerships that position Brightspeed as the preferred fiber provider within contracted communities.
• Influence property-level engagement strategies and community outreach initiatives that drive awareness, adoption, and long-term partnership value.

Field Execution & Indirect Channel Leadership

• Maintain a strong field presence, spending 50% or more of time in market engaging communities, supporting sales activation, and strengthening property relationships.
• Work directly alongside door-to-door vendors, indirect sales agents, and marketing partners , ensuring alignment with property-level objectives and revenue targets.
• Co-direct third-party indirect sales and marketing partners , setting strategy, defining success metrics, and ensuring field execution aligns with portfolio goals.
• Lead regular strategy reviews with indirect partners to refine tactics, improve productivity, and close penetration gaps.
• Support resident engagement events, outreach initiatives, and targeted marketing campaigns designed to accelerate fiber adoption.

Go-to-Market Strategy & Launch Coordination

• Influence go-to-market strategies tied to greenfield and brownfield builds , Open for Sale timelines, and community launch readiness.
• Partner cross-functionally with Sales, Marketing, Operations, Construction, and Product teams to ensure cohesive execution from strategy through activation.
• Oversee marketing activation at the property level, ensuring the right mix of awareness, conversion, and retention tactics based on property maturity and performance.
• Support new property launches and infrastructure upgrades to maximize early-stage penetration and speed-to-revenue.

Territory & Portfolio Management

• Own revenue growth and performance across a large, multi-state portfolio of residential communities , balancing strategic planning with hands-on execution to drive consistent results.
• Manage and prioritize a diverse portfolio spanning multiple geographies, tailoring sales strategies to regional market dynamics, customer needs, and competitive positioning.
• Travel regularly across assigned states to maintain a strong field presence, strengthen relationships, and directly influence sales outcomes.
• Analyze performance data, pipeline health, and market trends across territories to identify risks, uncover opportunities, and drive proactive course correction.

Performance Tracking & Reporting

• Utilize CRM platforms and performance dashboards to track penetration, revenue growth, and portfolio performance.
• Conduct regular portfolio reviews and provide forecasting and performance insights to leadership.
• Translate performance insights into actionable strategies that drive sustained revenue growth.

Qualifications

Qualifications

• 3+ years of experience in field sales, account management, or property-level revenue growth.
• Demonstrated success driving penetration and achieving revenue targets across a defined territory or portfolio.
• Strong relationship-building and stakeholder management skills with the ability to influence property-level decision makers.
• Experience working directly in the field with indirect sales teams, vendors, or channel partners.
• Ability to analyze performance data and translate insights into actionable strategies.
• Comfortable spending significant time in the field (50%+ travel within the assigned region) supporting property engagement and sales execution.

Preferred Qualifications

• Experience in telecom, fiber broadband, or infrastructure sales environments.
• Background working with property management teams, developers, builders, and HOA leadership.
• Experience supporting door-to-door sales programs or indirect channel partners.
• Familiarity with greenfield and brownfield network builds and property launch cycles.
• Proficiency with CRM platforms such as Salesforce and performance dashboards.

Language Skills

• English required.

Physical Demands

• Must be willing to travel frequently (50% or more) within the assigned region to engage with properties, support indirect sales partners, host community events, and ensure strong field execution.

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Additional Information

WHY JOIN US?

** We aspire to contemporary ways of working.**

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

** We offer competitive compensation and comprehensive benefits.**

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging _ are at the center of our grounding belief in Being Real._

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice