Account Manager

P

PeopleSharp

Account Manager

New York City, NY
Full Time
Paid
  • Responsibilities

    Integrated Technology Systems is a successful, growing MSP based in New York City, providing top-quality IT support services to professional services clients. We're looking for an Account Manager to join our tightly collaborative team focused on out-of-this-world customer service and advanced cloud and network security solutions. This is a hybrid role based in NYC.

    We’ll Provide:

    • Annual salary of $80k+ based on experience
    • Health insurance, PTO, and 401k with company match
    • Hybrid work environment to support work/life balance

    What You’ll Do:

    • Own and grow client relationships by maintaining a deep understanding of each client’s business, IT environment, and goals to drive retention and satisfaction
    • Translate client needs into action by developing technology roadmaps, budgets, and lifecycle plans, and coordinating with internal teams to deliver aligned solutions
    • Manage the full account lifecycle including renewals, proposals, orders, margins, and accurate tracking of all activity in PSA and account management tools
    • Support strategic planning and reporting through preparation of TBRs, proposals, and follow-up activities that identify new opportunities and improvements
    • Partner cross-functionally with engineers and internal teams to standardize client environments, ensure timely delivery, and maintain best-practice technology stacks

    Skills You’ll Need:

    • 2+ years of related experience
    • Strong organizational and time-management skills, with the ability to proactively prioritize work and manage multiple client relationships effectively
    • Excellent written and verbal communication skills, including the ability to present ideas clearly to business owners and key stakeholders
    • Financial and business acumen, with experience evaluating client profitability, margins, and overall account health
    • Relationship-driven mindset, comfortable building trust with both clients and internal teams to solve business and technology challenges
    • Curiosity and adaptability with technology, staying current on industry trends and quickly learning new tools and solutions
    • Bachelor's or Associate's degree preferred

      Next Steps:

      Quick apply with your resume here

      Or

      Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-YTO1UBVIX/landing?u=1182753