Benefits:

401(k) matching

Competitive salary

Training & development

Wellness resources

Company parties

Health insurance

Opportunity for advancement

Benefits/Perks

Flexible Schedule

Competitive Pay

Career Advancement Opportunities

Job Summary

We are seeking an Account Manager to join our team. In this role, you will monitor the quality of incoming and outgoing materials and ensure they meet our high-quality standards. You will inspect commercial facilities using our proven methods, providing recommendations to facility leads on areas for improvement. The ideal candidate has an eye for detail and is committed to our high standards of quality. This role requires evening availability to support night shift operations across commercial accounts. Ideal candidates are comfortable with a consistent evening schedule and thrive working independently during off-hours

Responsibilities

Serve as the primary on-the-ground point of contact for three large commercial accounts

Conduct monthly client check-ins to ensure satisfaction and address concerns proactively

Respond to client issues promptly and professionally — same day without exception

Represent the company owner with the same professionalism and integrity they bring personally

Ensure compliance with health and safety standards at all times

Conduct weekly site inspections across all three commercial accounts

Submit detailed digital inspection reports after every visit via Microsoft Forms

Monitor patterns across sites and flag recurring concerns to ownership before they escalate

Identify quality issues immediately and work with site leads to correct them

Oversee site leads at each location — provide guidance, accountability and consistent support

Verify staff attendance and clock-ins

Ensure project quality meets company standards and client expectations

Maintain accurate and detailed records of testing outcomes

Ensure compliance with health and safety standards at all times

Document and escalate any performance or conduct issues to ownership immediately

Qualifications

Background in commercial cleaning, facilities management, hospitality, or property management

Experience managing client accounts or service relationships directly

OSHA Certified

Understanding of quality control standards and testing methods

Attention to detail

Familiarity with Microsoft Office and other software applications

Excellent verbal and written communication skills