Title: Account Manager - Wide Format Printing
Shift: Day shift, Monday to Friday
Salary: $55,000 - 65,000
Who we are: Our client has been a leader in the retail graphics and durable labels industry for over 50 years, offering in-house printing, finishing, and fulfillment. We serve a wide range of trusted clients and are expanding our Customer Service Department to grow our team. We are seeking to enhance our client relationships and project execution capabilities.
Job Title Role: This role exists to manage client relationships, drive sales growth, and ensure the successful execution of wide format printing projects. The Account Manager acts as a key liaison between clients and internal production teams, ensuring high-quality results and client satisfaction.
Job Title Responsibilities:
Build and maintain strong relationships with existing clients
Identify new business opportunities and drive sales growth
Communicate with customers regarding printing requirements and collect specifications
Prepare production order specification forms, layouts, and breakdowns
Coordinate handling of customer pre-press material
Secure quotes and proposals from suppliers and vendors
Translate print job requirements into detailed job tickets and shipping instructions
Ensure job instructions are entered and verified in systems and queued for production
Handle inquiries pertaining to job status, orders, changes, and discrepancies
Coordinate job production with department managers and external vendors
Issue job specific purchase orders to suppliers and vendors
Provide expert advice on wide format printing options and best practices
Prepare and present accurate quotations and proposals
Address client inquiries, concerns, or issues promptly and effectively
About You:
Possess 3+ years of experience in customer service or account management
Understand wide format printing processes and technologies
Demonstrate excellent communication and interpersonal skills
Build strong rapport with clients and colleagues
Exhibit exceptional detail orientation
Have impeccable organizational skills
Are proficient in Microsoft Office Suite, especially Excel
Show strong problem-solving skills
Work independently as well as part of a team
Next Steps: If you are detail-oriented, a strong communicator, and possess a deep understanding of wide format printing, we would like to hear from you.
Additional Information: Benefits include 401(k), dental insurance, health insurance, life insurance, paid time off, and vision insurance.
Work Location: In person.
Our client is an Equal Opportunity Employer.
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