Job Description

Mission:

IntegriChain is the data and application backbone for life sciences market access. We offer the leading data, analytics, and business process application platform that helps pharmaceutical and biotech manufacturers bring therapies to market more efficiently and ensure patients can access and afford their medications.

The Account Manager for Low Potential (LoPo) Accounts is a key member of the Sales team, responsible for maintaining consistent communication, ensuring service execution, and identifying pockets of expansion within a defined book of lower-complexity accounts. This role is ideal for someone with strong customer service instincts and foundational sales skills who is looking to deepen their client-facing experience while managing a higher-volume account portfolio.

While not expected to drive large-scale transformation, the LoPo Account Manager is accountable for ensuring account satisfaction, monitoring engagement health, and seeding interest in scalable solutions where applicable.

What the role entails:

Account Maintenance & Responsiveness

• Serve as the primary point of contact for day-to-day account needs and inquiries.
• Monitor and respond to service obligations, documentation requests, and minor issues across assigned accounts.
• Track account activity and satisfaction through CRM and internal systems.

Customer Engagement & Retention

• Manage and execute customer contract renewals within your territory, ensuring high levels of satisfaction and retention.
• Build trust through consistent, helpful communication and dependable follow-up.
• Maintain a regular touchpoint cadence (lightweight Business Reviews or check-ins) to ensure customer satisfaction and surface small-scale service gaps or needs.
• Present ‘soft launch’ product offerings and campaign decks to generate interest, identify fit, and qualify leads.
• Initiate warm prospecting conversations across current customer accounts by leveraging existing IntegriChain relationships.
• Escalate at-risk accounts, service interruptions, or dissatisfaction indicators to internal leaders with urgency.

Scalable Upsell Awareness

• Introduce new or enhanced offerings using standardized decks and talking points as part of quarterly or campaign-based outreach.
• Identify and qualify mild interest or customer fit for upsell opportunities and route to Account Management Leadership or Solutions SMEs for follow-up.
• Utilize templated scripts and product materials to seed awareness and drive referrals from LoPo to HiPo account coverage where warranted.

Internal Coordination & Follow-Through

• Act as a connector between the customer and internal IntegriChain teams (Engagement, Product, Support).
• Maintain clear documentation of interactions and outcomes for visibility across teams.
• Collaborate with Account Management Leadership, Solutions, and Customer Engagement to align on customer journey transitions, renewals, and minor expansion activity.

What success looks like in this role:

• Consistent Customer Engagement - Maintains a steady cadence of communication across all assigned accounts, ensuring no customer feels unsupported or disconnected.
• Service Execution and Responsiveness - Demonstrates excellent follow-through and customer responsiveness. Service requests and account needs are triaged and addressed promptly or routed internally.
• Customer Satisfaction and Retention - Assigned accounts remain satisfied and retained through proactive service delivery, minimizing churn and surprise escalations.
• Value Awareness and Soft Upsell Introduction - Effectively introduces relevant solution offerings using pre-approved messaging and campaign materials; able to seed interest for Sales/Solutions follow-up.
• CRM Discipline and Volume Management - Maintains accurate documentation and status visibility across a larger volume of accounts, leveraging CRM tools efficiently.
• Effective Internal Collaboration - Knows how and when to escalate internally, collaborates well with Engagement, Product, and Support teams, and contributes to a smooth account experience.

Qualifications

What you’ll need to thrive in this role:

• 1-3 years of experience in account coordination, customer service, or sales roles (SaaS or healthcare experience a plus).
• Strong follow-up and responsiveness instincts with a service-first mindset.
• Willingness to initiate customer touchpoints, deliver templated messaging, and follow through on assigned action items.
• Foundational communication skills (written and verbal) with a professional presence.
• Comfort with CRM and activity tracking tools; ability to manage a larger volume of smaller accounts effectively.
• Eagerness to grow in client-facing roles with mentorship from senior team members.

What you’ll bring to the table:

• Experience: 1-3 years of experience in account coordination, customer service, or sales roles (SaaS or healthcare experience a plus).
• Strong follow-up and responsiveness instincts with a service-first mindset.
• Willingness to initiate customer touchpoints, deliver templated messaging, and follow through on assigned action items.
• “Sales DNA”: ability to apply rigor and tenacity in approach, and can quickly assess and problem solve when needs are unmet
• Technical Skills: Proficiency in CRM/sales tools; strong presentation and communication skills.
• Education: Bachelor’s degree in Business, Life Sciences, or related field preferred (or equivalent experience).
• Professional Presence: Ability to engage senior executives with confidence and credibility.

Additional Information

What does IntegriChain have to offer?

Mission driven: Work with the purpose of helping to improve patients' lives!

• Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave
• 401(k) Plan with a Company Match to prepare for your future
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

#LI-MS1

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

_ Our policy on visa sponsorship for US based positions:_ Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.