Job Description

Overview

Turnitin is seeking an Account Manager to join our NOA Higher Ed Strategic Sales Team! We are searching for an individual who demonstrates a passion for education and technology, is collaborative and entrepreneurial in spirit, has solid experience in higher education and who can contribute to our success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

The Account Manager acts in a lead capacity for both existing and new business and is responsible for developing and maintaining relationships within specific system-wide institutions. The Account Manager works with a dedicated Customer Success Manager, who is responsible for day-to-day customer health and operations. This AM position manages high-profile system-wide institutions focused in the Higher Ed space, with the goal of ensuring high retention, satisfaction, and growth. The AM drives revenue by meeting renewal, upsell, new business and cross-sell targets, often managing price uplifts and upselling/cross-selling across the product suite (e.g., Feedback Studio, Gradescope and ExamSoft). This role acts in a consultative sales capacity as the primary contact to understand client needs across multiple stakeholders and demonstrate product value through customized proposals, presentations and customer alignment.

Key Responsibilities

• Develop open and effective channels of communication with each named account to drive constant discovery and customer alignment, and maintain account health.
• Nurture and develop strong relationships with C-level execs and key stakeholders across each system and institution.
• Collaborate internally with a dedicated Customer Success Manager to execute territory plans resulting in increased customer support, retention, and sales expansion opportunities.
• Manage quarterly onsite business and roadmap reviews with key clients.
• Coordinate complex renewal cycles and contract amendments with multiple stakeholders and multiple solutions.
• Work closely with internal teams (Orders, Contracts, Solutions Engineers, Product Management, etc.) to close all opportunities on schedule.
• Maintain and update Salesforce daily with pertinent opportunity information to support accurate forecasting, at-risk account intervention, etc.

Qualifications

Qualifications

• 5+ years of experience in Account Management, Customer Success or a similar client-facing role within SaaS or EdTech (Higher Ed).
• Exceptional organizational and communication skills with close attention to detail.
• Proficiency with Salesforce and Account Management tools (Tableau, Gainsight, etc).
• Experience and success using a consultative discovery-based sales approach.
• Demonstrated ability to support large, complex clients with an extended sales cycle.
• Ability to communicate and present credibly and effectively with customer stakeholders, ranging from faculty to leadership.
• Willing to travel at least three weeks per quarter for onsite customer meetings, conferences, and campus events.
• Builds advocates who amplify the customer story within the education community.

Success Metrics

• Achieves or exceeds renewal, upsell, and new/cross-sell targets.
• Drives high win rates and strong forecast accuracy.
• Demonstrates meaningful pipeline growth and expansion across target accounts.
• Drives faculty adoption and demonstrable customer outcomes.
• Builds customer advocacy through consultative engagement and storytelling that resonates.
• Expands institutional reach through new executive-level relationships and partnerships.

Additional Information

The expected annual base salary range for this position is: $77,700/year to $129,500/year. This position is bonus eligible / commission-based.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.