The Account Manager is the heartbeat of client relationships at Wrap It Up Raleigh. You’ll serve as the primary point of contact for commercial and residential clients from quote to completion—ensuring smooth communication, accurate project management, and exceptional customer experience. You’ll work closely with sales, design, production, and installation teams to bring each wrap project to life. Responsibilities: Client Management: • Build and maintain strong relationships with clients. • Serve as the liaison between clients and internal teams. • Clearly communicate timelines, expectations, and updates. Project Coordination: • Oversee the full lifecycle of wrap projects: from estimates to scheduling to final delivery. • Collaborate with designers to ensure brand and client vision align. • Coordinate production and installation, ensuring deadlines and quality standards are met. Sales & Quoting: • Respond to inquiries and provide accurate, timely quotes using our dynamic pricing tools. • Offer creative solutions to meet customer goals and budgets. • Track and follow up on leads, estimates, and invoices. Internal Collaboration: • Work cross-functionally with the design and install teams to ensure clarity on all job details. • Anticipate and resolve conflicts or changes with agility. • Participate in team meetings and improvement initiatives. Customer Experience: • Ensure all clients feel heard, respected, and confident in the process. • Address and resolve client issues promptly. • Follow up after completion to gather feedback and foster long-term loyalty. Qualifications: What We’re Looking For: • Client-First Mentality: You’re committed to delivering top-tier service and making every client feel like our only client. • Exceptional Communication Skills: You can clearly explain timelines, processes, and creative ideas to clients and team members alike. • Project Coordination Abilities: You’ll manage project flow—quotes, design approvals, scheduling, and follow-ups—making sure nothing falls through the cracks. • Industry Awareness: Familiarity with wraps, signage, print, or branding is a huge plus. If you’ve worked in creative, marketing, or visual production, even better. • Problem-Solving Mindset: You anticipate challenges and handle surprises with professionalism and calm. • CRM Experience: You’re comfortable managing leads, updates, and follow-ups using tools like Trello, Monday.com, or a CRM platform. • Team Spirit: You collaborate well with designers, installers, and vendors to ensure every project is wrapped up—literally and figuratively—with excellence. Compensation: $21 - $24 hourly

• Client Management: • Build and maintain strong relationships with clients. • Serve as the liaison between clients and internal teams. • Clearly communicate timelines, expectations, and updates.Project Coordination: • Oversee the full lifecycle of wrap projects: from estimates to scheduling to final delivery. • Collaborate with designers to ensure brand and client vision align. • Coordinate production and installation, ensuring deadlines and quality standards are met.Sales & Quoting: • Respond to inquiries and provide accurate, timely quotes using our dynamic pricing tools. • Offer creative solutions to meet customer goals and budgets. • Track and follow up on leads, estimates, and invoices.Internal Collaboration: • Work cross-functionally with the design and install teams to ensure clarity on all job details. • Anticipate and resolve conflicts or changes with agility. • Participate in team meetings and improvement initiatives.Customer Experience: • Ensure all clients feel heard, respected, and confident in the process. • Address and resolve client issues promptly. • Follow up after completion to gather feedback and foster long-term loyalty.