Benefits:

Employee discounts

Paid time off

401(k) matching

Competitive salary

Opportunity for advancement

Profit sharing

Training & development

About the Role:

Modern Floristry Inc is looking for a passionate and driven Client Account Manager to join our growing team in Los Angeles, CA! In this role, you'll be the key connection between our clients and our creative floral services, ensuring every relationship blooms. If you thrive in a fast-paced, creative environment and love building lasting client partnerships, we want to hear from you!

Responsibilities:

Manage and nurture a portfolio of client accounts to ensure satisfaction and retention

Serve as the primary point of contact for clients, handling inquiries, orders, and ongoing communication

Develop and present customized floral proposals and solutions tailored to client needs

Collaborate with internal creative and operations teams to ensure seamless order fulfillment

Identify upselling and cross-selling opportunities to grow account revenue

Track account activity, prepare reports, and maintain accurate CRM records

Resolve client concerns promptly and professionally to maintain strong relationships

Requirements:

2+ years of experience in account management, client services, or a related sales role

Exceptional communication and interpersonal skills

Strong organizational skills with the ability to manage multiple accounts simultaneously

Proficiency with CRM software and Microsoft Office or Google Suite

A customer-first mindset with a proactive, problem-solving attitude

Interest or background in floral, events, or creative industries is a plus

Ability to work on-site in Los Angeles, CA

About Us:

Modern Floristry Inc is a premier floral design company based in Los Angeles, CA, dedicated to transforming spaces and moments with stunning, contemporary arrangements. Our clients love us for our creativity, reliability, and personalized approach to every event and occasion. We foster a collaborative, inspired workplace where our team's passion for beauty and excellence drives everything we do.ount manager