Benefits:
Competitive salary
Employee discounts
Free uniforms
Training & development
About the Role:
Gratitude Weight Loss Honolulu is looking for a passionate and driven Account Retention Specialist to join our growing team in Kapolei, HI! In this role, you'll play a vital part in supporting our clients on their wellness journeys while helping our business thrive through meaningful relationships and exceptional service.
Responsibilities:
Proactively engage with existing clients to strengthen relationships and improve long-term retention rates
Identify at-risk accounts and implement strategies to re-engage and retain clients
Conduct follow-up calls, emails, and check-ins to ensure client satisfaction and program adherence
Address client concerns, resolve issues, and escalate complex cases as needed
Track and manage account activity using CRM tools to monitor retention metrics
Collaborate with wellness and sales teams to align client success strategies
Educate clients on program benefits, updates, and available resources to maximize their experience
Requirements:
Previous experience in customer retention, account management, or client services preferred
Strong communication and interpersonal skills with a client-first mindset
Ability to handle difficult conversations with empathy, professionalism, and confidence
Highly organized with strong follow-through and attention to detail
Experience with CRM software or customer management platforms is a plus
Passion for health, wellness, and helping others achieve their goals
High school diploma or equivalent required; associate's or bachelor's degree preferred
About Us:
Gratitude Weight Loss Honolulu is a dedicated wellness company based in Kapolei, HI, committed to helping clients achieve lasting, meaningful weight loss results through personalized support and proven programs. Our clients love us for our compassionate, results-driven approach, and our team thrives in a positive, mission-focused environment where every day makes a real difference in people's lives.