Our client, a nationally ranked accounting and advisory firm, is looking for an experienced Production Support Manager.

Title: Production Support Manager (SQL / Financial Applications)
Employment Type: Full time direct hire
Work Arrangement: Hybrid, 3 days per week onsite in downtown Fort Worth, TX
Salary: $140,000 to $150,000 base

Role Summary:
This is a hands-on support leadership role for someone who likes finding out why something broke and making it right. You will be the senior point person for in-house accounting and tax applications used by firm staff and clients. Most issues are solved in the database with SQL; there is no application development in this role. You will start as the lead on a small support team and grow into managing two support analysts.

Responsibilities:
\- Investigate issues reported by firm staff and clients and resolve them, often by writing or correcting SQL against production data
\- Set priorities across open issues and keep users updated until resolution
\- Look for repeat problems and work with the development group on permanent fixes
\- Plan and run recurring year-end and seasonal processing for the applications you support
\- Keep runbooks, troubleshooting guides and user instructions accurate
\- Review upcoming releases and confirm new features are ready for support before go-live
\- Coach two support analysts, growing into their direct manager

Requirements:
\- Four-year degree in a technical, business or accounting discipline
\- 5+ years in production or application support
\- Comfortable writing SQL Server queries to research and correct data
\- Hands-on experience building or troubleshooting SSRS reports
\- Advanced Excel
\- Able to explain technical problems in plain language to non-technical users
\- Available for extended hours during tax season peaks
\- Background with financial, accounting or tax systems is a plus