A/R & Collections Manager

Position Summary

The A/R & Collections Manager leads the Accounts Receivable function, overseeing day-to-day operations, team performance, and systems implementation. This role is accountable for all invoicing, collections, and cash application activities, with a focus on maintaining healthy cash flow through proactive monitoring of customer accounts and AR aging.

Key Responsibilities

• Manage daily AR department operations, including the development and enforcement of policies, procedures, and internal controls
• Oversee and streamline billing, collections, and cash application processes
• Lead the monthly AR close, including sub-ledger to GL reconciliation, revenue reporting, and preparation of month-end schedules and reports
• Review daily aging reports to monitor collection status and reduce collection cycle times
• Audit delinquent accounts to ensure all collection efforts have been exhausted prior to bad-debt designation
• Partner with sales and division leadership to enforce collection guidelines and resolve disputes promptly
• Manage chargebacks and outstanding AR claims in coordination with internal departments
• Support year-end and internal audit processes by responding to information requests and providing documentation
• Identify billing and collections trends and initiate corrective actions to protect cash flow
• Compile and analyze data on billing volume, payments received, outstanding balances, and cash fluctuations; prepare regular and ad hoc management reports
• Maintain working knowledge of deferred revenue and unbilled AR
• Monitor, coach, and evaluate AR team performance; manage labor utilization and department goal-setting
• Foster clear, timely internal communication across the team and with cross-functional stakeholders

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field, or equivalent experience
• 5+ years of experience in billing, collections, and accounting within a corporate or audit environment
• Advanced proficiency in Microsoft Excel
• Strong analytical and data entry skills with a high degree of accuracy
• Ability to manage multiple priorities, learn quickly, and cross-train across accounting functions