Benefits:
401(k)
Health insurance
Paid time off
Overview
The Collections Specialist is responsible for managing the company’s accounts receivable portfolio, ensuring timely collection of outstanding balances, and maintaining accurate financial records. This role requires strong communication skills, attention to detail, and the ability to navigate complex payment scenarios involving homeowners, insurance carriers, and mortgage companies.
Key Responsibilities
Monitor aging reports and prioritize accounts for follow‑up
Maintain accurate and up‑to‑date customer account records
Apply payments, reconcile discrepancies, and resolve unapplied funds
Contact customers regarding outstanding balances via phone, email, and written notices
Provide clear explanations of invoices, insurance proceeds, and payment expectations
Handle escalated or sensitive conversations with professionalism
Track insurance payments, depreciation releases, and supplemental approvals
Communicate with mortgage companies to obtain endorsements and expedite check processing
Ensure all required documentation is submitted for mortgage company release
Investigate and resolve billing disputes, missing documentation, or scope discrepancies
Collaborate with project managers, estimators, and accounting to validate charges
Document all interactions and outcomes in the company’s systems
Maintain detailed notes on collection activities and customer interactions
Prepare weekly AR status reports for management
Identify trends, risks, and accounts requiring escalation
Follow company policies, state regulations, and internal SOPs
Ensure proper handling of insurance funds and lien‑related documentation
Support lien filing processes when accounts become delinquent
Required Skills & Qualifications
Strong communication and negotiation skills
High attention to detail and accuracy
Ability to manage multiple accounts and deadlines
Proficiency with accounting or CRM systems (e.g., QuickBooks, DASH, Xactimate)
Basic understanding of insurance claim workflows preferred
Preferred Experience
1–3 years in collections, AR, or customer billing
Experience in construction, restoration, or insurance‑related industries
Familiarity with mortgage company endorsement processes
Success Indicators
Reduction in aging AR
Timely follow‑up and documentation
Strong cross‑department collaboration
Professional handling of customer and carrier interactions
Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and
bend or stand on a stool as necessary.
Normal Working Hours, Additional Working Hours and Travel Requirements
This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday.
This position may require longer hours, and some flexibility in hours may be
needed dependent upon the business needs.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.