Location: Springfield, Ohio and/or Wixom, Michigan Type: Full-Time Reports to: Accounting Manager. The Role in a Nutshell We are looking for a unique professional: someone who loves keeping the books balanced but understands that behind every invoice is a human relationship. As our AR & Customer Service Representative, you will be the voice of the company for our clients, ensuring that payments are processed accurately and inquiries are handled with grace and efficiency. Key Responsibilities ● Billing & Collections: Generate and distribute accurate invoices; monitor aging reports and perform proactive outreach on overdue accounts. ● Payment Processing: Post daily deposits (ACH, Check, Credit Card) and reconcile any discrepancies. ● Customer Advocacy: Act as the primary point of contact for billing questions, account updates, and general service inquiries via phone and email. ● Problem Solving: Investigate and resolve customer complaints or pricing disputes with a focus on "win-win" outcomes. ● Data Integrity: Maintain clean, up-to-date customer records in our ERP/Accounting Software: Microsoft Dynamics 365: Business Central What You Bring to the Table ● The Experience: 2+ years in Accounts Receivable, Billing, or a heavy-volume Customer Service role. ● The Mindset: You view collections as a customer service task, not a confrontation. ● Technical Chops: Proficiency in Excel (v-lookups are your friend) and experience with accounting software. ● Communication: Exceptional verbal and written skills. You can explain a complex billing error clearly and kindly. ● Detail Obsession: You’re the type of person who notices a missing decimal point from a mile away. Why Join Us? ● We offer Health, dental, and vision insurance ● 401(k) matching ● Profit Sharing ● Generous PTO ● A supportive team culture that values work-life balance ● Professional development opportunities