Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Vision insurance

Paid time off

Profit sharing

Training & development

Location: Springfield, Ohio and/or Wixom, Michigan Type:

Full-Time Reports to: Accounting Manager

The Role in a Nutshell We are looking for a unique professional: someone who loves keeping the books balanced but understands that behind every invoice is a human relationship. As our Senior Accounts Receivable Analyst & Customer Service Representative, you will be the voice of the company for our clients, ensuring that payments are processed accurately and inquiries are handled with grace and efficiency.

Key Responsibilities ● Billing & Collections: Generate and distribute accurate invoices; monitor aging reports and perform proactive outreach on overdue accounts. ● Payment Processing: Post daily deposits (ACH, Check, Credit Card) and reconcile any discrepancies. ● Customer Advocacy: Act as the primary point of contact for billing questions, account updates, and general service inquiries via phone and email. ● Problem Solving: Investigate and resolve customer complaints or pricing disputes with a focus on "win-win" outcomes. ● Data Integrity: Maintain clean, up-to-date customer records in our ERP/Accounting Software: Microsoft Dynamics 365: Business Central

What You Bring to the Table

The Experience: 3+ years in Accounts Receivable, Billing, or a heavy-volume Customer Service role.

The Mindset: You view collections as a customer service task, not a confrontation.

Technical Chops: Proficiency in Excel (v-lookups are your friend) and experience with accounting software.

Communication: Exceptional verbal and written skills. You can explain a complex billing error clearly and kindly.

Detail Obsession: You’re the type of person who notices a missing decimal point from a mile away.

Manufacturing Experience is a plus - understanding the order to shipment process.

Why Join Us?

We offer Health, dental, and vision insurance

401(k) matching

Profit Sharing

Generous PTO

A supportive team culture that values work-life balance

Professional development opportunities

How to Apply Please submit your resume and a brief cover letter.