Benefits:

401(k)

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Job Summary

The Accounts Receivable Manager will be responsible for overseeing the full delinquency and rent collection process — from initial late rent notices to payment plan execution and coordinating evictions when necessary. This is a centralized position, working from our Erie, PA office, with consistent communication across on-site teams, residents, and legal partners. The ideal candidate is organized, persistent, and comfortable having firm but professional conversations with residents.

Key Responsibilities

Monitor rent roll and delinquency reports daily to identify overdue accounts

Issue late notices, 3-day notices, and other required legal documents promptly and accurately

Engage directly with residents via phone, email, and text to collect past-due rent

Establish and enforce payment plans where appropriate

Coordinate with eviction attorneys and housing courts in PA and OH

Maintain accurate documentation for each delinquent account and legal file

Track and report key delinquency metrics on a weekly and monthly basis

Collaborate with on-site property staff to ensure consistent enforcement of company policies

Recommend and help implement improvements to the company’s delinquency and collections process

Qualifications

1–3 years of experience in property management, collections, or a related administrative role

Familiarity with landlord-tenant law in Pennsylvania (Ohio is a plus but not required)

Strong written and verbal communication skills, especially in difficult conversations

High attention to detail and ability to stay organized under pressure

Comfortable working independently and following up persistently

Proficient with Microsoft Excel and AppFolio property management software