Accounts Receivable Specialist (Part-Time)

Overview

We are seeking a detail-oriented and organized individual to join our team as an Accounts Receivable Specialist. This role will be primarily responsible for responding to billing inquiries through our accounts receivable ticketing system and by phone and performing collection activities for past-due accounts which consist of generating and delivering notices and following up with individual clients by phone and email. Additionally, the selected candidate will handle corrections to billing errors and request adjustments when invoices must be voided, reissued, or credited. This position requires excellent communication skills, strong attention to detail, and the ability to work effectively both independently and as part of a team.

This is a part-time hybrid based at our main office in Tempe, AZ.

Responsibilities

Billing Processes:

• Handle all billing inquiries
• Monitor subscription plans, upgrades, and cancellations to adjust invoices accordingly
• Address any billing discrepancies or issues promptly and efficiently.
• Work with Sales and Legal as necessary to address new accounts, contracts, and terminations
• Create documentation on accounting software and billing processes

Collections:

• Generate and deliver past-due notices
• Proactively contact customers with overdue payments to secure timely collections
• Maintain accurate records of customer interactions, payment status, and updated contact information
• Collaborate with internal teams to resolve any billing-related queries or disputes
• Implement and follow up on payment plans when necessary to facilitate collections.

Correction of Billing Errors:

• Investigate and resolve any billing errors or discrepancies identified by customers or internal stakeholders.
• Coordinate with relevant teams to ensure corrections are made accurately and promptly.
• Communicate effectively with customers to provide explanations and solutions regarding billing issues.

Reporting and Analysis:

• Generate reports on billing and collections performance, including aging reports and collection effectiveness.
• Analyze billing and collections data to identify trends, areas for improvement, and opportunities for optimization.
• Provide insights and recommendations to management based on analysis findings.

Qualifications

• Proven experience in billing, collections, or a similar financial role, preferably in a SaaS or technology-focused environment.
• Strong proficiency in billing and accounting software, with the ability to quickly learn and adapt to new systems.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
• Exceptional attention to detail and accuracy, with a commitment to ensuring the integrity of billing data.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and the ability to work independently to resolve issues.
• Proficiency in Microsoft Office suite, particularly Excel, for data analysis and reporting.
• Capable of creating documentation for accounts receivable-related processes
• Prior experience in customer service or relationship management roles.

Other Experience (preferred but not required):

Experience with SaaS billing platforms such as Acumatica.

Knowledge of accounting principles and practices related to revenue recognition.

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