Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Accounts Receivable Specialist

In restoration, billing can be confusing—especially for customers who are stressed and just want their home or business back. Our Accounts Receivable Specialist brings clarity and calm to the process by invoicing projects on time, answering questions, and guiding customers, vendors, and insurance partners through payment steps. You’ll follow established processes, spot problems early, and use good judgment to pursue payment solutions when accounts stall—working hand-in-hand with the Finance team.

Essential Duties/Responsibilities

Complete collection calls to clients, vendors, and insurance carriers

Support the Finance and Accounting department with administrative assignments

Record all collections calls in our main operating system, RMS

Make notes in our main operating system (RMS) regarding payments

Contact Insurance Adjustors to see the status of payment release

Complete accounting reports in reference to collections

Receive and take inquiries calls dealing with collections

Assist and work with multiple PDO locations for accounts receivable matters

Liaison with Office Administrators, Management Team, Estimators, and Project Managers

Complete and provide status reports about collections to Management

Monitor and respond to email inquiries daily

All other duties as assigned

Competency – Knowledge, Skills and Abilities:

Knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint)

Knowledge of Quickbooks and other accounting software

Customer service and communication skills

Computer skills

Administration skills

The ability to work under pressure

Exceptional attention to detail

Ability to learn and operate our primary operating systems: RMS, SharePoint, and One Drive

Ability to create documents

Ability to answer and communicate with customers over the phone

Ability to work office equipment

Ability to work independently

Ability to learn Sage (accounting software)

Stress management and composure

Maintain a level of confidentiality

Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

Required Education and Experience

High School Diploma or GED required

Two plus years’ experience in an Administrative position

Two plus years’ experience in Accounts Receivables or Collections

Physical Requirement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must be able to stay in a stationary position up to 100% of the time

Constantly operates a computer and other office equipment

Must be able to communicate and converse with customers over the phone

Work Environment

The employee will be working in the confines of their own home location. The employee will attend trainings or conferences as needed. In the instance the employee will work from one of our office locations, the employee will be exposed to air conditioning and heat.

Travel

No travel required for this position.

Reasonable Accommodation for Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.