Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Job Title: Accounts Receivable/Collections Representative Department: Finance Reports To: Accounting Manager

Position Summary

The Accounts Receivable/Collections Representative is responsible for all tasks related to the Accounts Receivable function. This includes establishing new customer accounts with appropriate credit terms, processing and posting cash receipts, invoicing, maintaining accurate customer records, managing collections for delinquent accounts, and resolving discrepancies. The role requires close collaboration with the Accounting Manager and other departments to ensure accurate and timely reporting, as well as to maintain healthy customer account balances.

Key Responsibilities

Process credit applications; collaborate with the Accounting Manager to establish credit lines and payment terms for new and existing customers based on collected data, application results, and D&B reporting.

Maintain and document accurate customer Accounts Receivable files.

Research and post cash receipt data and credit card transactions; verify deposits against daily bank activity.

Prepare and process daily invoicing and post daily cash receipts.

Generate and distribute monthly customer statements.

Research and resolve Accounts Receivable discrepancies with customers; investigate and correct misapplied payments/credits.

Provide special reports reflecting the status of customer accounts as requested.

Review delinquent accounts, initiate collection actions, and follow the internal collection process in collaboration with the Accounting Manager.

Document and resolve customer account discrepancies; negotiate payment plans and ensure accuracy in the Accounts Receivable system.

Reconcile customer deposit accounts, apply deposits, and research outstanding balances.

Reconcile E-Commerce, wholesale, and deposit general ledger clearing accounts.

Set up customers in the third-party tax system and upload and approve resale certificates.

Process credit and debit memos as needed.

Research and accurately record monthly external sales representative commissions.

Provide updated sales dashboard reports.

Partner with multiple departments on issues related to Accounts Receivable.

Performance Metrics / Measurables

Balance Sheet accounts reconciled monthly with documented justifications for balances.

Past-due percentage maintained below 30%.

Past-due over 20 days, maintained below 20%.

No invoices past due over 90 days.

Bad debt is limited to target levels (reviewed and revised annually).

Desired Experience & Qualifications

Education: Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred (or equivalent work experience).

Experience:

3–5 years of hands-on Accounts Receivable and collections experience, preferably in a multi-channel (e-commerce, wholesale, retail) environment.

Experience reconciling Balance Sheet accounts and handling customer transactions.

Technical Skills:

Proficiency with ERP/accounting systems (e.g., Acumatica).

Advanced Excel skills (pivot tables, VLOOKUP, reconciliations).

Familiarity with D&B reporting and 3rd-party tax systems.

Soft Skills:

Strong attention to detail, accuracy, and organizational ability.

Excellent communication and negotiation skills for handling customer collections.

Ability to work independently and as part of a team in a fast-paced environment.

Problem-solving skills to research and resolve account discrepancies.

Flexible work from home options available.