Summary

The Accounts Receivable Specialist is responsible for managing and collecting outstanding customer payments, maintaining accurate financial records, and ensuring timely billing and cash flow for the organization.

Primary Responsibilities

Generate and send invoices to customers accurately and on time

Provide accounts receivable, credit and collections support, collection efforts on 30/60/90 past due accounts

Provide legal support on special collections involving travel to site or court appearance as required

Promptly and accurately respond to billing questions and issues raised by the customers, sales team, and management

Provides external reporting and responds to questions and inquiries from all departments. Works closely with the respective parties to ensure all relevant information is communicated, assist with identifying problems and offer suggestions for improvements

Monitor accounts to identify outstanding balances

Follow up with customers on overdue payments via phone, email and written correspondence

Apply payments to customer accounts and reconcile discrepancies

Maintain accurate records of all receivable transactions

Prepare aging reports and assist with financial reporting

Resolve billing issues and customer inquiries

Collaborate with sales and customer service teams to resolve payment issues

Assist with month-end closing processes

Ensure compliance with company policies and accounting standards

High attention to detail

Education and Experience Requirements

· High school diploma/GED, college degree preferred

· 2+ years collection experience

· Experience working in call center

· Advanced Excel knowledge and ability to create and review complex spreadsheets

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time, salaried position. Working hours vary between 8:00 a.m. and 5:00 p.m., Monday–Friday, with a 40 hours per week minimum.

Benefits

• Paid Time Off

• Paid Holidays

• Health Insurance

• Kavira health benefit

• HSA (if enrolled in health insurance)

• Dental insurance –

• Retirement Plan- Company matches up to 3%

• Free Life Insurance coverage

• Short term disability

• Critical care insurance

• Accident insurance

• Employee Resource Group (EAP)

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.