About Us:

For over 50 years, tag has believed in the power of beautifully designed objects to create meaningful moments with friends, family, and loved ones. As a lifestyle brand, we blend beauty and function to produce everyday and seasonal collections that are authentic to the way people live. Our thoughtfully crafted products are made to be kept, shared, and gifted.

Position Summary:

The Accounts Receivable Specialist is accountable for driving collections performance, managing AR aging, and supporting cash flow optimization while maintaining strong customer relationships. This role partners closely with Accounting and Customer Service teams, oversees complex AR activities, and provides guidance to team members to support business demands and uphold the company’s commitment to excellence.

Duties and Responsibilities:

• Oversee daily accounts receivable operations, payment posting, and account maintenance
• Review reports to identify collection risks, account issues, and order status; take proactive action to resolve concerns
• Lead collection efforts on overdue accounts, chargebacks, and discrepancies using established techniques and best practices
• Resolve complex and escalated customer account issues, making sound decisions that balance customer relationships and financial risk
• Perform and review daily and monthly reconciliations, including customer accounts, cash application, and deposits
• Ensure accuracy and timeliness of accounts receivable deposits and financial records
• Partner with internal teams to resolve billing, payment, and order processing issues
• Assist in evaluating accounts for third-party collections or bad debt write-offs
• Support and guide junior staff, providing training and process improvement recommendations
• Assist with customer credit checks, including gathering and analyzing financial information
• Maintain documentation, records, and filing systems in compliance with company policies
• Utilize multiple systems and customer portals to manage accounts effectively
• Promote and model company core values and a high standard of customer service
• Support a safe working environment and continuous improvement initiatives
• Maintain policies and procedures for company’s AR processes.
• Ensure processes are executed in alignment with established standards to achieve targeted aging metrics
• Drive continuous improvement in AR processes, credit risk evaluation, and key account management to support sales and cash flow objectives
• Review and manage customer credit limits, payment terms, and order holds/releases in alignment with company policy
• Monitor and report on key AR metrics including aging, DSO, past due balances, and cash application timeliness; take action to meet or exceed targets
• Identify opportunities to improve system utilization, automation, and reporting within AR processes

Skills:

• Exceptional customer service and relationship management skills
• Advanced proficiency in Microsoft Office, especially Excel
• Excellent written and verbal communication skills
• Strong analytical, organizational, and attention-to-detail abilities
• Ability to manage high-volume workloads and prioritize effectively
• Experience handling escalated collections situations with professionalism
• Proficiency navigating customer portals and multiple systems
• Strong account reconciliation and problem-solving skills

Competencies:

• Positive energy and leadership presence
• Strong customer relationship management
• Team-oriented with the ability to work independently
• Ability to maintain performance under pressure
• Initiative and accountability
• Strong time management and sense of urgency
• Critical thinking and problem analysis

Qualifications:

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field (preferred)
• 3+ years of accounts receivable, collections, or related experience
• Knowledge and understanding of overall Order to Cash processes
• Strong ability to interact with internal and external parties at various levels
• Attention to detail with a propensity for continuous improvement
• Demonstrated experience handling complex accounts and reconciliations
• Strong computer and data entry skills
• Advanced proficiency in Microsoft Excel and Windows-based systems
• Experience with ERP systems and large online retailers preferred
• Ability to learn new software and adapt to changing processes
• Proven ability to work independently and manage significant volume
• Experience in wholesale, distribution, or working with independent retailers and large accounts preferred

Physical Requirements:

• Sitting, standing, and walking
• Occasional lifting, carrying, pushing, or pulling up to 40 lbs.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Flexible Spending Account
• Health savings account
• 401(k)
• 401(k) matching
• Company paid life insurance and long-term disability insurance
• Voluntary Life insurance
• Voluntary Short-Term Disability
• Paid time off

The successful candidate must be able to pass a pre-employment background check and drug screening.