Title:ACCOUNTS RECEIVABLE SPECIALIST

Reports to:Accounting Manager

Location:Lehigh Valley Area, PA

FLSA Status:Non-Exempt – Full-Time

POSITION SUMMARY

The Accounts Receivable Specialist supports the accurate and timely processing of customer receivables, including cash application, account reconciliation, collections, and issue resolution. The position helps maintain accurate customer account records, supports healthy cash flow, and delivers responsive service to customers and internal business partners.

RESPONSIBILITIES

• Apply customer payments received by check, ACH, wire, credit card, lockbox, or other approved methods accurately and promptly.
• Research unapplied cash, short payments, overpayments, deductions, and other payment discrepancies; coordinate resolution with customers and internal departments.
• Monitor accounts receivable aging and follow up on past-due balances by telephone and email in accordance with company procedures.
• Prepare and distribute customer invoices and statements, as assigned, and maintain accurate billing contacts and payment terms.
• Prepare credit memos, account adjustments, and supporting documentation for review and approval.
• Assist with customer credit reviews and the setup and maintenance of customer accounts.
• Reconcile the accounts receivable subledger to the general ledger and investigate variances.
• Prepare recurring cash receipts, aging, collection, and other accounts receivable reports.
• Support period-end close, internal control activities, audits, and requests for supporting documentation.
• Maintain organized electronic and paper records, shared inboxes, and standard operating procedures.
• Identify process improvements and assist with implementation of accounts receivable automation and system enhancements.
• Perform other duties and special projects as assigned.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; associate degree in Accounting, Finance, Business, or a related field preferred.
• Five or more years of accounts receivable, cash application, collections, billing, or related accounting experience preferred.
• Experience in a high-volume, multi-entity, manufacturing, or distribution environment preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Working knowledge of accounts receivable processes and basic internal controls over cash receipts.
• Proficiency in Microsoft Excel and experience with an ERP or accounting system; NetSuite or Deacom experience is a plus.
• Strong attention to detail, accuracy, organization, and follow-through.
• Ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.
• Professional written and verbal communication skills and the ability to manage sensitive customer interactions tactfully.
• Ability to maintain confidentiality and work effectively both independently and as part of a team.